Business Office Peer Leader

Job Description

Business Office Peer Leader | CarMax

The Tone:
This is a leadership role at CarMax, located in Winston-Salem, NC. CarMax disrupted the auto industry by delivering an honest, transparent, and high-integrity experience that customers want and deserve. This role is critical in ensuring smooth business office operations, mentoring associates, and upholding CarMax’s commitment to exceptional customer service and efficient daily business requirements.

The TL;DR
• Role: Full Time
• Location: In-person, Winston-Salem, NC
• Team: Leads Business Office Associates within the Business Office, reporting to a manager
• Mission: Lead the business office workflow, process sales paperwork, manage cash, and provide exceptional customer service
• Tech Stack: Word processing, spreadsheet, other programs

What You’ll Actually Do
• Associate Mentorship: Mentor Business Office Associates, assisting with their professional development and training.
• Workflow Leadership: Direct daily business office operations, delegate tasks, resolve transaction questions, and address customer issues as the rotating “Manager on Duty.”
• Sales Paperwork Management: Process and audit retail automobile sales paperwork, including finance contracts, vehicle registration, titling, and daily report maintenance.
• Financial Operations: Manage cash transactions, including receiving, counting, distributing funds, preparing deposits, and securely handling the safe.
• Customer Service Excellence: Provide clear explanations of the paperwork process and answer customer questions to ensure an exceptional customer experience.

The Must-Haves
• Background: Demonstrated ability to perform supervisory tasks within an administrative and customer service-focused environment.
• Experience: Preferred experience includes 3 years of customer-facing work and 1 year of supervisory work.
• Skills: Effectively delegate and follow up on tasks; Make decisions using independent and sound judgment; Professionally resolve customer and associate issues; Utilize word processing, spreadsheet, and other programs with intermediate PC skills; Adapt and prioritize tasks in a high-energy work environment.
• Bonus: Ability to assist in the hiring process by attending job fairs and performing interviews in partnership with a manager.