Customer Success Intern

Job Description

Customer Success Intern | Trajektory

The Tone:
This is an internship at Trajektory, located in Chicago, IL. Trajektory is a leading platform dedicated to sponsorship valuation and analytics, used by major sports teams, leagues, and brands to measure and maximize the impact of their partnerships. The company provides real-time data, insights, and reporting that help clients make smarter decisions about their sponsorship investments. This Customer Success Intern role is crucial in supporting various stages of the client lifecycle, from onboarding to data quality and client delivery processes, guaranteeing that clients receive accurate, actionable insights and gain practical experience in critical areas of client success.

The TL;DR
• Role: Internship
• Type: Part-time | Monday, Tuesday, and Thursday (10am–4pm)
• Location: In-person, Chicago, IL

• Team: Collaborates directly with the Customer Success, Data Operations, and Business Intelligence (BI) teams.
• Mission: Supports clients throughout their lifecycle by assisting with onboarding, data quality, and client delivery processes, ensuring they receive accurate, actionable insights from the Trajektory platform.
• Tech Stack: Asana (for project management and cross-functional team collaboration)

What You’ll Actually Do
• Client Onboarding: Assist with client onboarding tasks, including meticulous data collection and thorough documentation, to facilitate a smooth setup for new partnerships.
• Data Quality Assurance: Support quality assurance efforts by rigorously reviewing data outputs and proactively identifying discrepancies to maintain high data integrity within the Trajektory platform.
• Sponsorship Asset Auditing: Conduct comprehensive audits of sponsorship assets across broadcast, social media, and digital channels, ensuring accurate tracking and valuation.
• Client Reporting & Deliverables: Support client reporting through diligent research, accurate data entry, and meticulous validation, and assist in building professional, client-facing deliverables and presentations.
• Cross-functional Collaboration: Participate in cross-functional workflows and team collaboration, utilizing project management tools like Asana to coordinate tasks and share information effectively.

The Must-Haves
• Background: Currently pursuing a Bachelor’s or Graduate degree in Sports Management, Business, Marketing, or a related field, with the requirement to receive academic credit for the internship. This role is open to Rising Juniors, Seniors, or Graduate students.
• Experience: Demonstrated proficiency and comfort working with data in spreadsheets, including practical experience in data manipulation and analysis for insights.
• Skills: Possess a highly detail-oriented approach coupled with strong organizational skills, which are crucial for managing complex data and client-related tasks efficiently. Exhibit strong communication skills and the ability to work effectively cross-functionally, fostering collaboration within diverse teams. Demonstrate a genuine interest in the specific domains of sports analytics, sponsorships, and providing excellent client services.