Reconditioning Associate II

Job Description

About the Job: Reconditioning Associate II

Location: 4007 – New Kent – 16749 Weir Creek Blvd, West Point, Virginia, 23181

CarMax, the way your career should be!

Sign-On Bonus: Only candidates external to CarMax who are hired will qualify to receive the sign-on bonus.

General Summary

As a Reconditioning Associate II, you will be responsible for completing cosmetic inspections and final quality inspections of CarMax used, new, and customer vehicles. A key part of your role involves vehicle cleaning, paint touch-up, wet sanding, and buffing, ensuring all work adheres to CarMax standards.

On an as-needed basis, you will also perform duties typically assigned to Reconditioning Associate and Reconditioning Associate I roles. These include, but are not limited to:

• Zone maintenance
• Vehicle preparation for delivery
• Vehicle receiving
• Inventory scanning
• Vehicle movement (both on and off the lot)
• Basic vehicle detailing, including car wash, wash bay operations, interior cleaning/vacuuming, and exterior cleanliness.

Principle Duties And Responsibilities

• Execute standardized work processes at an established pace.
• Actively participate in problem-solving and continuous improvement activities with your team.
• Assist in training new associates under the guidance of a Reconditioning Associate Lead.
• Perform various cosmetic reconditioning, cleaning, and repair processes, including paint touch-up, wet sanding, and buffing, all according to CarMax standards.
• Complete thorough Cosmetic Inspections.
• Complete comprehensive Final Quality Inspections.
• Ensure your workplace is clean and organized, in accordance with CarMax 5S standards.
• Identify defects and determine the most appropriate repair methods according to CarMax standards.
• Provide support for auction operations.
• Drive vehicles both on and off the lot safely.
• Provide outstanding customer service at all times.
• Complete additional duties as assigned by Leads and Managers.

Job Specifications

To qualify for this position, candidates must meet the following prerequisites and possess the ability to:

• Complete all required online and hands-on training, including KRONOS Training for Hourly Associates.
• Be accountable to the Associate 1 Competency Model.
• Meet Reconditioning Associate and Reconditioning I Performance Standards.
• Successfully complete Reconditioning Associate, Reconditioning Associate I, and Reconditioning Associate II Workstation Certifications.
• Read, interpret, and transcribe data accurately to maintain records.
• Perform multiple duties efficiently in a high-energy, fast-paced environment.
• Perform manual tasks at a specific pace for a specific period of time.
• Lift objects weighing as much as 50 lbs.
• Speak and listen effectively when interacting with customers and associates, both in person and over the phone.
• Complete CarMax-provided training in all functional areas of the inventory process, enabling cross-training and full coverage of the inventory and detail area.

Working Conditions

• Work is performed in both indoor and outdoor environments, which may include noisy and/or inclement weather conditions at times.
• Requires walking or standing for extended periods.
• Associates are required to wear CarMax clothing (acquired through the company) at all times while working in the store.
• Adherence to all CarMax, O.S.H.A., and EPA standards is mandatory, including the use of Personal Protective Equipment and proper waste disposal in required areas.
• Compliance with all CarMax policies, including Attendance, Asset Protection, Integrity, and Standards of Professional Appearance, is expected.

About CarMax

CarMax revolutionized the auto industry by offering the honest, transparent, and high-integrity experience customers desire and deserve. This innovative approach to buying and selling cars has established CarMax as the nation’s largest retailer of used cars, operating over 200 locations nationwide.

Our dedicated team of more than 25,000 associates collaborates to deliver exceptional customer experiences. We are committed to fostering career growth and helping every associate achieve their best, both professionally and within their community. CarMax is recognized for its dedication to training and diversity, earning a place among the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.