Part-Time AV Technician

Job Description

Part-Time AV Technician | The Ben

The Tone:
This is a part-time role at The Ben, located in West Palm Beach, FL. The Ben, part of Marriott’s Autograph Collection, is a luxury hotel inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, embodying a blend of stylish sophistication with a welcoming, story-rich atmosphere. Operating under the signature tagline “Exactly Like Nothing Else,” The Ben delivers unforgettable experiences where every associate plays a crucial role. This position is vital for bringing events to life through exceptional audio-visual execution, contributing to a service-driven culture where precision, creativity, and guest satisfaction are paramount for guests in West Palm Beach’s only waterfront luxury hotel.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: West Palm Beach, FL

• Team: Reports to the IT & Audio-Visual Support Manager and collaborates with events and operations teams.
• Mission: This person sets up, operates, and troubleshoots AV equipment for various events, ensuring flawless execution and outstanding guest experiences.
• Tech Stack: Audio, Video, Lighting, Web Conferencing Services, control systems, personal computers, servers.

What You’ll Actually Do
• Event Execution: Ensure the successful execution of all events, including meetings, conferences, weddings, and special events, through accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Client Relations: Establish and maintain positive relationships with both internal and external clients through clear and professional communication, meeting on-site to confirm needs, and monitoring satisfaction throughout the day.
• Technical Support: Confidently understand the technical aspects of audiovisual equipment and software to quickly and professionally troubleshoot and resolve any equipment or software issues while maintaining a high level of professionalism.
• Service Management: Systematically sell, plan, and execute Audio-Visual services with the guidance of the Audio-Visual & IT Support Manager, leveraging extensive knowledge to anticipate client requirements, finalize orders, and bill accordingly.
• Hotel Support: Support basic Information Technology related needs throughout the Hotel and assist the IT & Audio-Visual Support Manager with Hotel projects, client relations, and Audio-Visual department development.

The Must-Haves
• Background: High School Diploma or Equivalent.
• Experience: Prior audio/visual experience is preferred.
• Skills:
• Familiarity and basic understanding of Audio, Video, Lighting & Web Conferencing Services.
• Excellent Guest Service capabilities.
• Experience with audio, video, control systems and like technology.
• Experience in systems integration.
• Familiarity with personal computers, servers, and like technology.