Information Technology Helpdesk Analyst

Job Description

About the Job: Information Technology Helpdesk Analyst

This is a part-time position with varying hours per week.

Job Summary

The Information Technology Helpdesk Analyst provides technical support to IT systems and software. This role involves installing, configuring, and supporting PCs, printers, peripherals, AV equipment, and Windows-based OS software applications. The analyst will also assist with project implementation, day-to-day user support, and training.

Essential Duties And Responsibilities

• Provide on-site and remote support, which may include software configuration, hardware configuration (desktops and laptops), operating systems, and various other applications as needed.
• Track and monitor helpdesk tickets to ensure quick resolution or follow-up to end users.
• Provide day-to-day support to users on a wide variety of network-related systems, VOIP phone system, PC hardware issues, operating system problems and features, predominantly with Microsoft-based software.
• Deploy and troubleshoot Google Chromebooks for Clinical Operations.
• Provide support for end-user mobile hardware (phones, tablets, etc.).
• Configure, deliver, upgrade, troubleshoot, and maintain PCs, Laptops, and PC peripherals and associated software.
• Ensure rigorous adherence to information security and Information Technology related Quality Assurance policies, principles, and practices.
• Provide exceptional customer service while assisting end users.
• Ability to work independently and in a team environment.
• Maintain Active Directory accounts, user groups, and file permissions.
• Install and configure various network devices including but not limited to cameras, sensors, and printers.
• Train users on basic software and hardware operations.

Skills/Qualifications

• Ability to read, write, and interpret the English language.
• Knowledge of hardware and software programs.
• Ability to implement, operate, and document Information Technology systems.
• Ability to communicate technical information effectively (orally and in writing) to end users in an interpretable manner.
• Ability to work independently and in a team environment.
• Demonstrates strong analytical, problem-solving, and troubleshooting skills.
• Strong written and verbal communication skills.
• Detail-oriented, with good organizational traits.
• Ability to work with all levels of an organization.
• Candidates should be results-driven, multi-tasking, a quick learner, respond to urgent team needs, and show a strong track record of meeting deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers, to handle or feel.
• Ability to lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include clarity of vision both near and far.
• Ability to identify and distinguish colors.

Hazards

• Potential for exposure to toxic or caustic chemicals.
• Potential for exposure to bloodborne pathogens.

Education And Experience

• Working towards a degree in computer science or a related field.

Spaulding Clinical Research management has the discretion to hire personnel with a combination of experience and education which may vary from the above listed skills and qualifications.