Information Technology Internship

Job Description

Information Technology Internship | AE2S

The Tone:
This is an Information Technology Internship at AE2S, located in Grand Forks, ND. AE2S is an award-winning, specialized civil/environmental consulting engineering firm, renowned for its professional services and commitment to extreme client service. This role is crucial for integrating your education and knowledge into practical application, providing comprehensive technology support to AE2S staff and clients. You will gain real-world experience working alongside IT professionals within a recognized work environment that values culture, strong values, and a vibrant social atmosphere.

The TL;DR
• Role: Internship
• Location: In-person: Grand Forks, ND

• Mission: Provide comprehensive technology support to AE2S staff and clients, ensuring the smooth operation of systems and services.
• Tech Stack: IT Ticketing System, Mac, PC, Linux, Microsoft Office

What You’ll Actually Do
• End-User Support: Provide timely and courteous end-user support by troubleshooting hardware and software issues, performing desktop-level fixes, and installing system upgrades.
• Security Operations: Contribute to critical information security duties, including deploying and monitoring security controls, performing SOC monitoring, and assisting with phishing remediation efforts.
• System Administration: Assist with software releases, system rollouts, backups, and configuration changes, clearly communicating updates and their impact to end users.
• Incident Management: Monitor and manage IT alerts and incidents, identifying emerging trends and collaborating with security teams to detect and escalate potential security issues.
• Documentation & Training: Maintain accurate documentation by tracking incidents, updating knowledge bases, developing help sheets, and contributing to security awareness programs.

The Must-Haves
• Background: Currently pursuing a degree or certifications related to Information Technology.
• Experience: Experience in providing technical support for desktop, network, and software technologies.
• Skills: Strong communication and time management abilities, knowledge of basic computer hardware including laptops, desktops, and printers, experience with Mac, PC, and Linux operating systems, and application support for Microsoft Office.