Pre-Approval Specialist (PAL Specialist)

Job Description

Pre-Approval Specialist (PAL Specialist) | [Company Name]

The Tone:
This is an entry-level position at [Company], located in Las Vegas, NV. We operate in the mortgage industry, dedicated to helping customers achieve their financial goals through homeownership. This role is a crucial first step in our training program, offering a foundational understanding of loan origination and serving as a vital link between customers and our licensed Loan Officers. Your contribution will be essential in providing an exceptional customer experience and setting the stage for successful pre-approvals.

The TL;DR
• Role: Full Time
• Location: Las Vegas, NV
• Pay: $20 hourly
• Team: Consumer Direct Sales Division, supporting licensed Purchase Loan Officers.
• Mission: Facilitate the initial stages of the loan origination process by engaging customers for pre-approvals and gathering essential information.
• Tech Stack: Microsoft Office (Word, Excel, Outlook)

What You’ll Actually Do
• Assist customers and licensed Purchase Loan Officers in gathering necessary loan information and documentation to facilitate underwritten pre-approvals.
• Engage in conversations with customers through email, telephone, and text/SMS to establish rapport and provide initial guidance on the mortgage process.
• Educate customers and Loan Officers on the subsequent steps involved in the customer’s pre-approval journey.
• Follow up with Loan Officers and customers regarding conditional items required to complete the initial loan application and pre-approval process.
• Accurately input all gathered customer and mortgage loan data into the computer system.
• Support customers through the eConsent and eSign processes, and assist with credit report reviews for loan qualification or credit repair referrals.

The Must-Haves
• Background: Must have passed the NMLS SAFE Exam prior to starting. High School Diploma or equivalent. Interest in an entry-level career in the mortgage industry.
• Experience: Previous or current call center, inside customer service, or sales experience.
• Skills: Excellent customer service skills, strong written and verbal communication skills, proficiency with Microsoft Office programs such as Word, Excel, and Outlook.
• Bonus: 2 or more years of office or inside customer service/call center experience, 1 or more years of experience working in the mortgage or real estate industry, some college preferred.