Front Desk Clerk – Whistling Straits

Job Description

Front Desk Clerk – Whistling Straits (Part-Time, Seasonal)

Work Mode: Onsite
Location: Kohler, WI

Opportunity Summary

As a Front Desk Clerk at Whistling Straits, you will be the welcoming face and voice for guests, responsible for managing incoming calls, scheduling tee times, facilitating guest check-ins, and overseeing all other essential front desk operations. This role is crucial for ensuring a smooth and enjoyable experience for all visitors to our renowned golf course.

Specific Responsibilities

• System Management: Proficiently operate and thoroughly understand all functions of the POS (Point of Sale) and TTS (Tee Time Scheduling) systems. This includes managing confirmation information, ensuring reservation accuracy, handling guest check-in, and reconciling the cash drawer.
• Customer Service: Greet and provide excellent service to customers both in person and over the phone. Answer general inquiries about our golf courses and provide comprehensive information regarding all hospitality businesses within Kohler.
• Financial Transactions: Handle all cash transactions, balance and deposit cash, and accurately record as necessary.
• Caddie Reconciliation: Perform daily reconciliation of caddies in collaboration with CME (Caddie Master Enterprises).
• Call Management: Answer incoming phone calls, route calls to appropriate departments, take messages, and assist customers with their needs.
• Lost & Found: Assist in overseeing the management of lost and found items.
• Area Maintenance: Ensure the golf shop, front desk, and all public areas are kept neat, orderly, and well-stocked with general information displays.
• Opening & Closing Procedures: Execute established procedures for opening and closing the golf shop and front desk area.
• Retail Support: Assist the Supervisor-Merchandising with inventory management, golf shop sales, and maintaining order within the shop as needed.
• Complaint Resolution: Handle customer complaints and suggestions professionally and according to established policy.
• Administrative Duties: Perform other duties as assigned to ensure the successful and smooth operation of the golf shop.
• Scheduling & Training: Prepare and distribute the monthly uniform schedule. Assist the 1st Assistant-Inside with scheduling, training of Front Desk Clerk I, PGM Interns, and other seasonal staff.
• Sales Initiatives: Create and manage shop sales incentive programs.

Work Schedule

This is a part-time, seasonal opportunity requiring availability on both weekdays and weekends. Shifts will vary between 5:30 am and 9:00 pm.

Skills/Requirements

• Customer Focus: Friendly, professional customer service skills are essential.
• Reliability: Reliable, punctual, and able to work flexible hours, including weekends and holidays.
• Efficiency: Ability to multitask effectively in a fast-paced environment.
• Physical Demands: Comfortable standing for long periods.
• Presentation: Maintain a clean, professional appearance.
• Industry Knowledge: Knowledge of the game of golf is preferred.
• Experience: Previous retail, customer service, or hospitality experience is required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.