Technical Support Engineer

Job Description

About the Job

Cohesity, a leader in AI-powered data security and management, is seeking a Technical Support Engineer to join its team. With an extensive ecosystem of partners, Cohesity simplifies securing, protecting, managing, and extracting value from data across data centers, edge, and cloud environments. The company aids organizations in defending against cybersecurity threats through comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, malicious behavior monitoring, and rapid, scalable recovery.

Cohesity has been recognized as a Leader by multiple analyst firms and globally acclaimed for Innovation, Product Strength, and Simplicity in Design. The company encourages big thinking and setting dynamic goals that require innovative minds, driven by an obsession with customer satisfaction and continuous learning.

This technical support role is based in the local support centers within Cohesity’s Santa Clara office. Here, you will collaborate with other talented engineers to deliver the highest level of support to Cohesity customers. The ideal candidate will possess deep technical expertise, excellent communication, and strong customer service skills.

Work Location: Santa Clara Office (Hybrid – 2-3 days a week in office for those within a 45-minute commute)

Eligibility for Remote Candidates: Interested candidates outside the designated commute areas are welcome to apply, provided they have the indefinite right to work in the job location.

How you’ll spend your time here:

• Provide timely resolution to technical issues encountered by Cohesity customers.
• Utilize available tools for investigation and troubleshooting of technical issues.
• Record all customer interactions, including investigation steps, troubleshooting efforts, and resolution details.
• Collaborate closely with Cohesity engineering and account management teams.
• Demonstrate significant judgment in selecting appropriate methods and techniques to achieve solutions.
• Ensure the best possible experience for Cohesity customers.
• Manage workload effectively to ensure all customer issues are resolved in a timely manner.
• Assist in the development of comprehensive and reusable self-service solutions for future incidents.
• Contribute to the creation of knowledge base articles.

We would love to talk to you if you have many of the following:

• Degree in Information Systems and Computer Science coursework, with graduation in 2026.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision-making processes.
• Troubleshooting & Problem-Solving: Strong ability to diagnose and resolve technical issues quickly.
• Operating Systems Knowledge: Familiarity with Windows, macOS, and Linux.
• Networking Basics: Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
• Basic Scripting & Automation (optional but valuable): Knowledge of PowerShell, Bash, or Python.

Compensation and Benefits:

Pay Range: $71,200.00 – $89,000.00 (annualized hourly rate for full-time employment)

Actual salary depends on various factors including skills, qualifications, experience, location, and salary expectations. This position may also be eligible for bonus compensation and/or equity grants. Full-time employees are eligible for a comprehensive benefits framework, which includes health and wellness benefits, vacation, paid holidays and refresh days, a 401(k) retirement plan, life and disability insurance coverages, and other benefits offered by the Company.

Equal Employment Opportunity and Accommodations:

Cohesity is an Equal Employment Opportunity Employer (EEOE). All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Cohesity at 1-855-9COHESITY or talent@cohesity.com for assistance.