ServiceNow Developer Junior / ServiceNow Administrator

Information Technology
March 12, 2026
Full Time
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Job Description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW!

ServiceNow Developer Junior / ServiceNow Administrator

Full-Time Position

Job Summary

As a ServiceNow Developer Junior / ServiceNow Administrator, you will operate as part of an integrated Information Technology (IT) service team. Your primary role will be to support the current and future operational needs of the Organization by providing day-to-day administration and support for the ServiceNow system, covering all its modules and components.

Essential Functions

  • Create and maintain an agile, streamlined, scalable, and optimized USMT – ServiceNow system components.
  • Perform integration, support, and operational services with high availability and service delivery goals.
  • Provide subject matter expertise in ServiceNow system applications and custom applications.
  • Create, maintain, and enhance various ServiceNow modules including:
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Catalog
    • Knowledge Management
    • Self-Service Portals
    • Single Sign-On (SSO) capability
    • Active Directory Profile synchronization
  • Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.
  • Overhaul, maintain, and enhance Change Management, as well as current connections between ServiceNow and other systems.
  • Create, maintain, and enhance future connections between ServiceNow and other systems.
  • Maintain Forms, Reports, Views, Workflows, Groups, and Roles.
  • Monitor health, usage, and overall compliance of ServiceNow and its applications.
  • Coordinate application and platform upgrades.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and Access Control Lists (ACLs), including advanced scripting of each.
  • Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
  • Configure User Accounts, Groups, and Roles; create custom Roles where necessary.
  • Evaluate and configure systems for better performance.
  • Complete and maintain the Bureau Onboard Support System (BOSS).
  • Develop and maintain the Financial/Budget and CPIC systems.
  • Develop, migrate, and maintain the Personal Security System.
  • Develop and maintain the Project and Portfolio system.
  • Expand the functionality of the Project Management Module.
  • Complete and maintain the Enterprise Architecture framework and workflows.
  • Implement replacements for internal web applications to meet new Zero Trust Architecture (ZTA), Digital Identity Trust (DIT), Data Access Request (DAR), and Multi-Factor Authentication (MFA) requirements.
  • Develop and maintain APIs and controls for BSEE & BOEM systems migrating to Cloud environments to meet Data Center Consolidation requirements.
  • Monitor and take action on Discovery tools.
  • Implement and maintain Contract Management tools to track software licensing and renewals.
  • Perform Asset Management on all items.

Preferred Skills & Experience

  • Expertise in JavaScript, HTML, CSS, AngularJS, JSON, and other scripting languages.

Education Requirements

  • Bachelor’s Degree (preferred)
  • ServiceNow Administrator Certification (preferred)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE

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