ServiceNow Developer Junior / ServiceNow Administrator

Job Description

ServiceNow Developer Junior / ServiceNow Administrator | NuAxis

The Tone:
This is a full-time role at NuAxis, a federal IT company focused on making customer experience central to government solutions. We believe in the power of technology, but our true purpose is people. This role is vital for supporting the organization’s current and future operational needs through expert administration and development of its ServiceNow system. Join a team where collaboration and employee well-being are key to delivering amazing work.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Washington, DC

• Team: Part of an integrated Information Technology (IT) service team
• Mission: To provide day-to-day administration and support for the ServiceNow system, covering all its modules and components.
• Tech Stack: ServiceNow, JavaScript, HTML, CSS, AngularJS, JSON

What You’ll Actually Do
• Administer: Provide comprehensive day-to-day administration and support for all ServiceNow system modules and components to ensure operational efficiency.
• Develop: Create, maintain, and enhance various ServiceNow modules, including Incident, Problem, Service Request, Service Catalog, Knowledge Management, and Self-Service Portals.
• Integrate: Overhaul, maintain, and enhance Change Management, and manage current and future connections between ServiceNow and other critical systems.
• Configure: Design and implement Business Rules, UI Policies, UI Actions, Client Scripts, and Access Control Lists (ACLs), alongside Notifications, UI pages, and Script Includes.
• Maintain: Develop, migrate, and maintain specialized systems within ServiceNow, such as BOSS, Financial/Budget, CPIC, Personal Security, and Project and Portfolio systems.

The Must-Haves
• Background: An early career professional with a Bachelor’s Degree in a relevant field (preferred), capable of administering and developing ServiceNow systems.
• Experience: Demonstrated experience supporting and administering the ServiceNow system across its various modules, with the ability to create and enhance system components.
• Skills: Proficiency in ServiceNow administration and configuration, including Business Rules, UI Policies, Client Scripts, and ACLs; expertise in enhancing ServiceNow modules like Incident, Problem, and Service Catalog; familiarity with JavaScript, HTML, CSS, AngularJS, and JSON.
• Bonus: ServiceNow Administrator Certification.