Travel Universal Banker

Job Description

Travel Universal Banker | United Community Bank

The Tone:
This is a full-time role at United Community Bank, requiring up to 100% travel within a designated market area. United Community Bank is dedicated to building strong financial relationships and providing a comprehensive range of banking services to its customers. This role is vital for delivering exceptional customer experiences across various branch locations, serving as a critical link between customers and the bank’s extensive financial offerings. As a Travel Universal Banker, you will play a key part in ensuring seamless service and support where it is needed most.

The TL;DR
• Role: Full Time
• Type: Full-time
• Mission: Serve as a versatile and indispensable member of the team, providing crucial support across various branch locations by handling both teller and platform responsibilities.

What You’ll Actually Do
• Travel Support: Provide crucial support to branches by traveling daily, up to 100% within the assigned market area, ensuring seamless operations where needed most.
• Financial Expertise & Relationship Building: Maintain extensive knowledge of all retail bank products and services to proactively identify opportunities, strengthen existing customer relationships, and develop new ones by understanding unique needs and priorities.
• Comprehensive Service Provision: Effectively promote, explain, open, and renew a wide array of financial institution services, including consumer loans (excluding real estate), IRAs, Certificates of Deposit, and safe deposit boxes.
• Transaction Management & Loan Facilitation: Perform comprehensive paying and receiving teller transactions, such as deposits, withdrawals, check cashing, and daily cash drawer balancing, while also assisting customers financially by delivering accurate and complete loan products.
• Digital Empowerment & Problem Resolution: Educate customers on various options for managing transactions using technology and all other available tools and resources, and apply product and service knowledge to effectively solve customer problems and provide timely resolutions.

The Must-Haves
• Background: Core domain knowledge in retail bank products, services, and customer relationship management.
• Experience: A minimum of 3 years of retail sales experience, demonstrating a history of promoting and explaining a wide array of financial services.
• Skills:
• Flexibility to work a varied schedule and accommodate up to 100% travel within a designated market area.
• Demonstrated analytical, accuracy, and problem-solving skills for effective customer issue resolution.
• Strong verbal and written interpersonal communication skills for engaging with customers and team members.
• Proficiency in using and demonstrating digital products and self-service technologies for customer education.