Patient Operations Associate

Job Description

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Digital Health and Clinical Research

Why Consider This Job Opportunity

• Competitive pay at $20/hour
• Highly flexible work hours that fit with your schedule
• Opportunity to gain experience in a fast-growing start-up and learn how it operates
• Get mentorship and support, including monthly AMAs with the Head of Patient Operations
• Chance to contribute to innovative solutions in clinical research and patient care
• Work remotely with a supportive team dedicated to improving patient outcomes

What To Expect (Job Responsibilities)

• Represent the employer to patients with the highest levels of professionalism and care
• Reach out to patients by phone to remind them to take surveys and collect information
• Provide patients with quick, accurate, and easy-to-understand answers
• Exercise good judgment and follow internal protocols for protecting patient privacy
• Track throughput and backlog and communicate metrics to the operations team

What Is Required (Qualifications)

• Exceptional phone communication skills and ability to connect with diverse individuals
• Highly organized with the ability to multi-task and set priorities
• Proficiency with GSuite and VOIP phones
• Ability to work in a fast-paced, rapidly changing environment and pick up new protocols quickly
• Good judgment and discretion in handling confidential information

How To Stand Out (Preferred Qualifications)

• 2+ years of experience working with medical records or in a patient-facing healthcare role

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.