Patient Operations Associate

Job Description

Patient Operations Associate | Confidential Company

The Tone:
This is a part-time, remote role within a fast-growing start-up operating in the Digital Health and Clinical Research industry. The company is dedicated to improving patient outcomes and contributing to innovative solutions in clinical research and patient care. This position offers highly flexible work hours, allowing it to fit seamlessly with the associate’s schedule. The role is crucial for engaging directly with patients, supporting their journey, and ensuring essential data collection for advancements in healthcare. Associates will also benefit from a supportive team environment, mentorship, and opportunities to learn how a startup operates.

The TL;DR
• Role: Part Time
• Type: Flexible
• Location: Remote
• Pay: $20 hourly
• Mission: Support patient participation in clinical research and improve patient outcomes through direct engagement and information collection.
• Tech Stack: GSuite, VOIP phones

What You’ll Actually Do
• Patient Representation: Represent the employer to patients with the highest levels of professionalism and care.
• Survey Engagement: Reach out to patients by phone to remind them to take surveys and collect necessary information.
• Patient Support: Provide patients with quick, accurate, and easy-to-understand answers to their inquiries.
• Privacy Adherence: Exercise good judgment and follow internal protocols for protecting patient privacy and confidential information.
• Performance Tracking: Track throughput and backlog, then communicate these metrics to the operations team.

The Must-Haves
• Background: No specific educational degree is required for this role; candidates should possess a foundational understanding of professional patient interaction and the critical importance of privacy protocols in a healthcare context.
• Experience: Demonstrated proficiency in utilizing GSuite applications and VOIP phone systems is essential. Candidates must have experience in environments requiring exceptional phone communication skills and the ability to connect effectively with diverse individuals, alongside practical experience in multi-tasking and setting priorities.
• Skills: Key skills include excellent verbal communication, strong organizational abilities, rapid adaptability to new protocols in a rapidly changing environment, and sound judgment coupled with discretion when managing confidential information.
• Bonus: A minimum of 2 years of experience working directly with medical records or in a patient-facing healthcare role.