Entry Level IT Support Analyst

Job Description

Entry Level IT Support Analyst | EnSafe

The Tone:
This is a full-time role at EnSafe, located in Memphis, TN. EnSafe is an employee-owned global environmental consulting and engineering firm that specializes in Environmental Management and Planning, Civil Design Engineering, and Technology. This position offers an excellent opportunity to join and grow within the firm, getting involved in a variety of projects for a diverse range of clients across the globe. The company is focused on making a positive impact through its purpose-driven work in environmental, health, and safety consulting, fostering a culture of freedom and ownership for its employees.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Memphis, TN

• Mission: This person delivers exceptional IT support services to internal customers, ensuring smooth technical operations for both local and remote employees while adapting to evolving federal policies.
• Tech Stack: Windows 11 Operating System, Freshservice ITSM, Microsoft Intune, iOS, Android, mobile hotspots

What You’ll Actually Do
• End-User Support: Provide IT Service Desk end-user support for both local and remote employees.
• Ticket Management: Handle Tier 1 support tickets, taking ownership and performing triage using Freshservice ITSM.
• Device Deployment: Conduct computer imaging and deployment processes, including setting up new hire laptops.
• Software & Device Management: Implement device management and software deployment solutions using Microsoft Intune.
• Knowledge Management: Maintain and update the IT Knowledge Base, serving as a resource for both IT staff and end users.

The Must-Haves
• Background: Early Career. Candidates should possess a solid grasp of IT support fundamentals and a genuine commitment to delivering exceptional service to internal customers.
• Experience: Minimum of one year’s experience in an IT Service Desk or technical support role.
• Skills: Current CompTIA A+ or Microsoft Modern Desktop certification; Enterprise-level support for Windows 11 Operating System; Mobile device support including iOS and Android.
• Bonus: Associate degree in Applied Sciences in System Administration or equivalent work experience; Additional certifications such as CompTIA Network+, Security+, or Microsoft equivalents.