Vice President, eCommerce Solutions & Deployment

Job Description

VP, eCommerce Solutions & Deployment | Warner Music Group

The Tone:
This is a full-time role at Warner Music Group, located in New York, USA. As part of Homemade / WMX, the merchandise and e-commerce services division, you will help artists connect with fans through thoughtful, high-quality products and direct-to-consumer experiences. This division operates at the intersection of creativity and commerce, treating merchandise and physical products as meaningful extensions of an artist’s vision. Warner Music Group fosters a culture of curiosity, collaboration, and commitment, valuing diverse backgrounds and independent spirit within a global music company.

The TL;DR
• Role: Full Time
• Location: In-person – New York, USA
• Pay: $175000–$230000 yearly
• Team: Homemade / WMX
• Mission: Oversee the practical implementation, technical configuration, and deployment of e-commerce capabilities across artist stores, flagship properties, and global megastore concepts.
• Tech Stack: Shopify Plus, headless architectures

What You’ll Actually Do
• Architect and deploy pragmatic technical solutions across Homemade’s multi-store e-commerce platform, enabling fast, repeatable, and stable store launches.
• Translate campaign requirements and artist needs into actionable platform configurations and deployment specifications by co-owning the operational link to Central Tech.
• Lead high-stakes deployment initiatives, including global Megastore launches, key artist site rebuilds, and rapid-turnaround merchandise drops.
• Identify and resolve deployment bottlenecks, site performance issues, and user journey friction across the global e-commerce portfolio.
• Drive digital excellence across storefronts by optimizing user journeys, checkout flows, and post-purchase email integrations in collaboration with other teams.

The Must-Haves
• Background: Executive level leadership with deep hands-on expertise in complex, multi-store e-commerce environments, including platforms like Shopify Plus, headless architectures, and multi-region/currency deployments.
• Experience: Over 12 years of progressive experience in e-commerce solutions engineering or digital commerce deployment. Demonstrated ability to manage multiple fast-turnaround projects simultaneously under tight deadlines with high flexibility and adaptability.
• Skills: Exceptional cross-functional collaboration, serving as a bridge between technical engineering (Central Tech), day-to-day fulfillment/logistics (Operations), and marketing/merchandising teams. Proven ability to solve complex front-end user experience friction and translate technical requirements into actionable solution roadmaps. Strong track record of applying pragmatic e-commerce tactics to improve site performance, conversion rates, and user experience.
• Bonus: Track record of building and scaling CRM touchpoints, post-purchase communication programs, and loyalty drivers within a matrixed corporate structure. Experience within entertainment, music, fashion, or high-volume direct-to-consumer e-commerce. Previous work across 2–3 diverse corporate or agency environments with global e-commerce exposure.