Senior Technical Courseware Developer

Job Description

Senior Technical Courseware Developer | Confidential Employer

The Tone:
This is a hybrid role at Zscaler. The company provides the world’s largest in-line cloud security platform, the Zero Trust Exchange, which protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications globally. This role is crucial for transforming Zscaler’s cutting-edge cybersecurity capabilities into clear, persona and task-based training. By designing end-to-end learning experiences across various modalities, this position ensures learners can confidently apply their skills in real-world scenarios, thereby driving on-the-job performance and supporting Zscaler’s mission in the AI era.

The TL;DR
• Role: Full Time
• Location: Hybrid
• Team: Reports to the Technical Training Content Development Manager in the Product Management department.
• Mission: To design and develop end-to-end learning experiences that convert complex cybersecurity capabilities into effective, persona and task-based training to drive on-the-job performance.
• Tech Stack: Articulate (Storyline/Rise), Adobe tools (e.g., Captivate), Google Docs, Generative AI tools (preferred).

What You’ll Actually Do
• Discovery: Drive discovery with Subject Matter Experts (SMEs) to capture real job workflows, define learner personas, and translate these findings into performance-based course architectures, measurable objectives, and detailed design/storyboards.
• Instruction Materials: Create and govern instructor-ready decks and facilitation materials that communicate a clear technical story, include teach/ask/do moments, and improve instructor consistency and delivery quality.
• Interactive eLearning: Design and build highly engaging, interactive eLearning at scale, ensuring scenario-driven, activity-rich, and modular content while applying strong UX, accessibility, and reusability standards across learning components.
• Lab Development: Design lab journeys that mirror real-world tasks, validate labs/demos end-to-end in the product, troubleshoot complex issues, and partner with lab/platform stakeholders to ensure stability, fidelity, and repeatability.
• Assessment: Define the assessment approach for the program and develop objective-mapped items, including scenario/task-based questions and performance checks, validating quality and continuously improving using feedback.

The Must-Haves
• Background: Senior-level professional with a foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within their functional domain. Possesses solid knowledge of or strong demonstrated interest in cybersecurity and networking, including comfort discussing technical workflows and terminology.
• Experience: 7–10 years creating technical learning content across eLearning and instructor-led modalities, with demonstrated ownership of end-to-end programs.
• Skills: Expert writing, visual communication, and presentation slide deck and Google doc architecture skills, with the ability to craft crisp technical narratives and instructor-ready materials. Strong ability to ramp up on complex products quickly and convert SME input into persona- and task-based learning with measurable outcomes. Advanced proficiency building interactive eLearning using Articulate (Storyline/Rise) and/or Adobe tools (e.g., Captivate), including scenario-based interactions and assessments.
• Bonus: Demonstrated experience leveraging generative AI tools to accelerate content drafting, storyboarding, and assessment generation while maintaining strict standards for accuracy, confidentiality, and IP protection. Prior experience designing enablement for cloud security, SASE, or zero trust solutions, translating real customer and field use cases into role-based learning paths. Certification in Cyber Security such as Zscaler, Cisco, or Juniper network certifications.