Guest Service Agent (Part-Time)

Job Description

Guest Service Agent (Part-Time)

The Hilton Santa Barbara Beachfront Resort, ideally situated on California’s Central Coastline and steps away from pristine beaches, is seeking an enthusiastic Guest Service Agent (Part-Time). This property pays homage to Santa Barbara’s culture and history throughout its 24-acre resort. Join a team that has been ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

As a Guest Service Agent, you will provide essential support by greeting and registering guests and checking guests out of the hotel, contributing to the hotel’s ongoing commitment to deliver outstanding guest service and financial profitability.

Compensation & Schedule

• Hourly Rate: $19.00 per hour
• Shift Pattern: Part-Time
• Shifts: AM/MID/PM shifts, including weekends and holidays are required.

Key Responsibilities (What will I be doing?)

As a Guest Services Agent, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Qualifications & Requirements (The ideal candidate should)

We are looking for individuals who meet the following criteria:

• A minimum of 1-year of Customer Service experience.
• A minimum of 6-months of Hotel Front Desk experience.
• The ability to work a flexible schedule that includes AM/MID/PM shifts, including weekends and holidays.
• The ability to work a full shift (8 hours) walking/standing.
• Have the ability to effectively communicate with English language-speaking guests/team members.
• Luxury Hotel experience and previous experience with OnQ PM System for Front Desk is a PLUS!

What We’re Looking For at Hilton

Since being founded in 1919, Hilton has been a leader in the hospitality industry. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for the demonstration of these values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What it’s like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Details

• Work Location: Hilton Santa Barbara Beachfront Resort
• Schedule: Part-time
• Brand: Hilton Hotels & Resorts
• Job Function: Guest Services, Operations, and Front Office