Guest Service Agent (Part-Time)

Job Description

Guest Service Agent (Part-Time) | Hilton Santa Barbara Beachfront Resort

The Tone:
This is a part-time role at Hilton Santa Barbara Beachfront Resort, located in Santa Barbara, CA. This resort, ideally situated on California’s Central Coastline, pays homage to Santa Barbara’s culture and history. The Guest Service Agent plays a crucial role in providing essential support by greeting, registering, and checking guests out of the hotel, directly contributing to the hotel’s ongoing commitment to deliver outstanding guest service and financial profitability. Join a team recognized as a Great Place to Work and on Fortune’s World’s Best Workplaces list.

The TL;DR
• Role: Part Time
• Type: Part-Time
• Location: Santa Barbara, CA (In-person)
• Pay: $19 hourly
• Mission: This person is responsible for greeting, registering, and checking out guests to ensure outstanding guest service and contribute to financial profitability.
• Tech Stack: OnQ PM System for Front Desk

What You’ll Actually Do
• Guest Registration: Greet guests and complete the registration process, including inputting and retrieving information, confirming rates, selecting rooms, coding electronic keys, and providing welcome packets.
• Guest Check-Out: Assist guests with check-out, ensuring rooms and services are correctly accounted for, handling money, processing various payment methods, and managing foreign currency conversion.
• Hotel Knowledge & Sales: Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, and the local area, while using up-selling techniques to maximize room occupancy.
• Guest Relations & Resolution: Respond to guest inquiries and requests, resolve issues in a timely and friendly manner, and field guest complaints by conducting research and negotiating solutions for satisfaction.
• Communication & Messaging: Receive, input, retrieve, and relay messages to guests to ensure effective communication throughout their stay.

The Must-Haves
• Background: Entry-level professional with a foundational understanding of customer service principles and hotel front desk operations.
• Experience: A minimum of 1 year of customer service experience and 6 months of hotel front desk experience.
• Skills: Ability to work a flexible schedule including AM/MID/PM shifts, weekends, and holidays; ability to work a full 8-hour shift walking/standing; effective communication with English language-speaking guests and team members; and proficiency in point-of-sale systems for payment processing.
• Bonus: Previous luxury hotel experience and familiarity with the OnQ PM System for Front Desk.