Customer Service & Administrative Professional

Job Description

Customer Service & Administrative Professional | Offix, LC

The Tone:
This is a full-time role at Offix, LC, located in Gainesville, VA. Offix is a thriving 27-year-old family business with a clear strategic goal to achieve $40,000,000 in revenue, driven by a philosophy of ‘Just Ask’ and ‘Doing the Right Thing.’ The company deeply values its employees, customers, and community, fostering an environment where individuals are encouraged to ‘Thrive in Your Role.’ This Customer Service & Administrative Professional position is integral to maintaining Offix’s exceptional 95% Customer Retention Rate. It requires a dedicated individual who embraces clearly defined processes and finds satisfaction in nurturing strong client relationships and providing essential administrative support for clients who prioritize superior quality.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person: Gainesville, VA

• Mission: This professional ensures robust client relationships, efficient administrative operations, and accurate information management to drive customer satisfaction and contribute to business growth.
• Tech Stack: Office 365

What You’ll Actually Do
• Client Relationships: Cultivate and strengthen long-lasting relationships with customers, acting as a primary point of contact to ensure their ongoing satisfaction and loyalty.
• Customer Engagement: Proactively connect and interact with customers, thoroughly understanding their specific needs and responding effectively to their inquiries to enhance their overall experience.
• Call Management: Efficiently manage all incoming calls to the organization, providing prompt, professional, and courteous assistance, and directing inquiries appropriately to ensure seamless communication.
• Data Collection: Accurately gather and meticulously record essential customer information on a daily basis, ensuring data integrity crucial for personalized service and operational efficiency.
• Operational Support: Provide comprehensive assistance to team members and actively support various special projects as required, contributing to broader company initiatives and ensuring smooth daily operations.
• Continuous Learning: Demonstrate an open mind and a strong desire for continuous learning, dedicating time to thoroughly understand all aspects of the role, responsibilities, and company processes to ensure ongoing success.

The Must-Haves
• Background: A High School diploma is required for this position; a college degree is strongly preferred to bring additional academic depth to the role.
• Experience: Possess 4-6 years of proven administrative experience, demonstrating a track record of effectively managing office functions and supporting client-focused operations.
• Skills: Proficiency with Office 365 applications, strong capabilities in accurate data collection and management, and demonstrated efficiency in handling and directing incoming calls while maintaining high communication standards.
• Bonus: A college degree is preferred, indicating a commitment to higher education and potentially bringing a broader perspective to administrative and customer service tasks.