Customer Service & Administrative Professional

Job Description

About the Job: Customer Service & Administrative Professional

Offix, LC, a 27-year-old family business, is looking for a dedicated individual to join our team. Embracing the philosophy of “Just Ask” and “Doing the Right Thing,” we are committed to reaching our 10-year goal of $40,000,000 in revenue through the collective efforts and success of our employees. We pride ourselves on our empathy for our Company employees, Customers, and Community, fostering an environment where you can “Thrive in Your Role.”

What You’ll Love Doing Every Day:

• Nurturing Client Relationships: Building strong, lasting connections with our customers.
• Regularly Connecting and Engaging: Actively communicating and interacting with customers to understand their needs.
• Learning New Things: Demonstrating an open mind and a desire for continuous learning.
• Respecting Rules and Regulations: Upholding company standards and guidelines.
• Communicating Openly and Effectively: Engaging in clear, transparent, and impactful conversations.

You’ll Be Successful If You Value Clearly Defined Processes and Can:

• Passionately Engage with Customers: Enjoy conversing and assisting clients.
• Collect Important Data: Accurately gather essential customer information daily.
• Handle Incoming Calls: Efficiently manage all incoming calls to the organization.
• Assist Others: Be a supportive team member, offering help when needed.
• Dedicate Time to Learn: Commit to thoroughly understanding your role and responsibilities.
• Assist with Special Projects: Support various initiatives as required.

Offix is committed to your success through comprehensive training. Our company operates on the EOS framework, ensuring that as a team member, you will have a dedicated leader who:

• Provides clear direction.
• Ensures you have the necessary tools to succeed.
• Acts with the greater good in mind.
• Delegates appropriately.
• Takes the time to truly understand your role.
• Presents transparent and concise expectations.
• Demonstrates and welcomes clear and effective communication.
• Facilitates productive and efficient meetings.
• Meets one-on-one with you, quarterly or more, if needed.
• Rewards and recognizes your contributions and performance.

Our clients value personalized attention and responsiveness, which is why we maintain an exceptional 95% Customer Retention Rate. If you have experience working with clients who prioritize superior quality over the lowest cost, this position will be an excellent fit.

Desired Skills and Experience:

• High School diploma required; college degree preferred.
• 4-6 years of administrative experience.
• Proficiency with Office 365.