Administrative Assistant

Job Description

Administrative Assistant | CarMax

The Tone:
This is a full-time role at CarMax, located in Laurel, MD. CarMax aims to deliver an honest, transparent, and high-integrity experience in the auto industry. This Administrative Assistant role is crucial for ensuring an iconic customer experience by providing essential administrative support across all store departments, guiding customers through paperwork, and managing office functions to contribute to the smooth operation of the business office. This position upholds CarMax’s commitment to honesty and transparency in all interactions.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Laurel, MD
• Pay: $17.40–$35.20 hourly
• Team: Works as an integral part of a collaborative team within a high-energy office environment.
• Mission: Ensure an iconic customer experience by providing essential administrative support and maintaining smooth business office operations.
• Tech Stack: word processing, spreadsheets, multi-line phone system

What You’ll Actually Do
• Administrative Support: Execute a range of administrative tasks to support the seamless operation of all store departments.
• Customer Interaction: Greet customers, provide excellent customer service, and guide them clearly through necessary paperwork processes.
• Office Management: Maintain coverage at the information desk, communicate effectively with customers and business partners, and efficiently manage a multi-line phone system.
• Financial and Paperwork Processing: Accurately complete financial transactions, process various types of paperwork, and manage the opening and closing procedures for the business office, all with a high level of attention to detail.

The Must-Haves
• Background: No specific education requirement is mentioned.
• Experience: Requires prior customer service experience. Must possess the ability to thrive and contribute effectively within a high-energy office environment.
• Skills: Demonstrated strong written and verbal communication skills for effective interaction with customers and business partners. Possess good listening skills, a strong customer focus, and basic computer proficiency, including word processing and spreadsheet applications.