Customer Service & E-Commerce Team Member

Job Description

About the Job: Customer Service & E-Commerce Team Member

As a vital member of the Customer Service & E-Commerce team, you will provide essential support by assisting customers throughout their shopping journey. This includes facilitating the check-out process, accurately performing all cash register functions, bagging groceries, and working diligently at the customer service desk. A key aspect of this role is maintaining attractive customer service displays and actively contributing to the Whole Foods Market Customer Service vision.

All Whole Foods Market Retail positions demand a commitment to fostering a positive company image through courteous, friendly, and efficient service to customers and Team Members at all times. You will be expected to adhere to all team and store Standard Operating Procedures. This role also requires versatility, as Customer Service & E-Commerce Team Members must be prepared to perform duties inherent in other Team Member job descriptions, including assigned shopper tasks within the team. Your work will consistently support WFM core values and goals, promote national and company programs, and ensure strict adherence to all applicable health and safety regulations, including Food Safety and other regulatory duties within the department.

Job Responsibilities

• Checks out customer groceries efficiently and accurately.
• Upholds government regulations concerning the sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit card procedures.
• Uses proper tares procedures when ringing up scalable items.
• Cleans and stocks Front End areas, including their own register – changing tapes and ribbon as necessary.
• Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in controlling customer flow and backed-up lines – helping reduce customer waiting time.
• Proactively participates in company programs as directed by leadership.
• Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store or company leadership.
• US only – For those hired November 2024 and beyond, cashiers will be assigned shopper training to complete and as needed may be assigned shopper tasks within the Customer Service Team.

Job Skills

• Demonstrates patience in dealing with customers and Team Members.
• Maintains proficiency with the Cashier Code Book and PLUs.
• Strong basic math skills.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.
• Strong attention to detail.

Experience

• No prior retail experience required.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
• May require use of ladders.

Please Note: This document serves as a general summary of the essential responsibilities for the position and is not an exhaustive list. It may not reflect all job duties or requirements for every position. Requirements may increase as one progresses through job levels. Duties, assignments, and responsibilities can differ based on business conditions, departmental or geographic location, and specific position needs. Successful performance in your current role is necessary for promotion consideration, alongside a demonstrated business need and being the most qualified candidate. Completion of milestones like advanced degrees, certifications, or time in position does not guarantee promotion.

Wage and Benefits

The wage range for this position is $18.50-$25.40 Hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits,” which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire. For additional information, please visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits.

New entry-level Team Members who successfully complete their first 90 days of employment and remain actively employed in an eligible role may be eligible for a base rate increase after their 90-day anniversary.

Equal Employment Opportunity

At Whole Foods Market, we are committed to providing a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

Important Application Information

Whole Foods Market collaborates with job sites such as Indeed, LinkedIn, and ZipRecruiter to promote career opportunities. Please be advised that other career sites may not always be accurate, up-to-date, or could potentially be fraudulent. We strongly encourage and recommend all candidates to apply directly via our official Whole Foods Market Careers site.