Switchboard Operator (Full-Time)

Job Description

Switchboard Operator (Full-Time)

Company: Frye Regional Medical Center

Location: Beautiful foothills of North Carolina

About Frye Regional Medical Center

Frye Regional Medical Center is a robust healthcare institution, featuring a 355-bed acute care hospital and an 81-bed Behavioral Health facility. Our network extends to include more than 70 primary and specialty care providers, all dedicated to serving the North Carolina community.

Job Summary: How You’ll Contribute

As a Full-Time Switchboard Operator, you will be the primary point of contact for all incoming calls to the hospital, playing a crucial role in the facility’s communication hub. This position demands critical thinking, decisive judgment, and the ability to operate effectively with minimal supervision, particularly in a high-stress environment. You will report directly to the Director, Health Information Management.

Key Responsibilities & Contributions

• Receive and direct all incoming calls to appropriate house extensions or patient rooms.
• Handle calls originating from in-house extensions, routing them as necessary.
• Execute in-house paging, manage code activations, and operate the dial-a-page system.
• Respond to and manage all emergency calls and pages, swiftly contacting appropriate personnel as the situation warrants.
• Manage all intercom paging and provide general information to both in-house and external callers.
• Maintain up-to-date Switchboard files, including current room numbers, discharged patients, and new admissions.
• Update and maintain employee information for disaster procedure files, ensuring readiness for critical situations.
• For Evening, Night, Weekend, and Holiday Shifts: May be responsible for contacting on-call personnel as requested by the Nursing Supervisor, and taking/relaying messages to on-call individuals via paging, beeping, or direct calls to their homes.
• Ensure all pertinent information on the bulletin board and disaster policies and procedures are kept current and accurate.
• Proactively stay informed of all changes and updates that pertain to switchboard operations.

What We Offer: Employee-Centric Benefits

At Frye Regional Medical Center, we believe that investing in our employees is fundamental to delivering excellent patient care. We offer a comprehensive benefits package designed to support your well-being, financial security, and professional growth:

Comprehensive Benefits

• Medical, Dental & Vision Coverage: Multiple plan levels available, with medical plans starting as low as $10 per pay period.
• Tailored Benefits: Specific benefit options designed for part-time and PRN employees.

Financial Protection & Paid Time Off (PTO)

• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid Family Leave.
• Generous Paid Time Off.

Financial & Career Growth Opportunities

• Higher education and certification tuition assistance.
• Loan assistance programs.
• 401(k) retirement package with company match.

Employee Well-being Programs

• Mental, physical, and financial wellness programs.
• Free gym memberships.
• Virtual care appointments and mental health services.
• Exclusive discount programs.

Professional Development

• Ongoing learning opportunities.
• Clear pathways for career advancement.

Qualifications and Requirements

Education

• Required: High school diploma or equivalent.
• Preferred: Associate’s degree.

Additional Requirements

• Demonstrated critical thinking skills.
• Ability to exercise decisive judgment under pressure.
• Capable of working effectively with minimal supervision.
• Proven ability to perform and take appropriate action in a stressful environment.

Equal Opportunity Employer

Frye Regional Medical Center is an Equal Opportunity Employer. We are deeply committed to Equal Employment Opportunity for all applicants and employees, ensuring compliance with all applicable laws prohibiting discrimination and harassment in employment.