Agent Relations Specialist

Job Description

Agent Relations Specialist | American Integrity Insurance

The Tone:
This is a full-time role at American Integrity Insurance, located in Tampa, FL. The company is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast with sound and comprehensive property and dwelling insurance. This role is crucial for fostering strong, profitable relationships with the company’s 3,000 independent agents, ensuring their continued engagement and growth. By understanding agent needs and market dynamics, the Agent Relations Specialist directly contributes to the company’s mission of providing reliable, customer-centric solutions and upholding its core values of Integrity, Commitment, Teamwork, Humility, Passion, and Fun.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Tampa, FL

• Mission: To profitably grow relationships with segmented independent agents and serve as a vital link for communicating market intelligence and agent feedback, directly supporting the provision of reliable, customer-centric homeowners insurance.
• Tech Stack: Microsoft Excel, Salesforce/CRM, Tableau

What You’ll Actually Do
• Agent Development: Profitably grow segmented agents through strategic engagement.
• Agent Engagement: Conduct high-volume outbound phone and email campaigns with a focus on quality relationships and customer service.
• Relationship Management: Regularly communicate with agents and Territory Sales Managers to maintain strong partnerships.
• Performance Achievement: Meet established monthly production goals.
• Market & Product Insight: Acquire market intelligence and relay essential product information, agent feedback, and changes to the Product and Sales teams.

The Must-Haves
• Background: Minimum of two years of personal lines insurance experience, or an equivalent combination of education and experience. A Florida 20-44 license is a mandatory requirement.
• Experience: At least two years of personal lines insurance experience is required, demonstrating proficiency in the field. Additionally, intermediate knowledge of Microsoft Excel is essential for this role.
• Skills: Proven ability in delivering excellent customer service is paramount. The role requires strong interpersonal communication skills for engaging effectively with individuals and groups via telephone and in writing, alongside the capacity to communicate clearly with diverse technical, professional, and consumer clients. Strong decision-making, problem-solving, and resourceful information gathering skills are also critical.
• Bonus: Preference will be given to candidates holding a Florida 2-20 license. Familiarity with various types of insurance policies is a plus, as is experience with Salesforce/CRM or Tableau. Prior agency experience is also considered advantageous.