Hospitality Management Intern

Job Description

Hospitality Management Intern | Aimbridge

The Tone:
This is an internship at Aimbridge, located in Houston, TX. Aimbridge is a leading global hospitality company committed to excellence across its properties. This internship offers a unique opportunity to experience our operations firsthand. The role is designed for individuals ready to launch their career in the active world of hospitality. As an intern, you will gain unparalleled hands-on experience, rotating through critical hotel departments and mastering the essentials of guest service and leadership. This immersive program provides practical learning opportunities and invaluable mentorship from seasoned professionals, ensuring every day is an adventure of growth, connection, and making a tangible difference for both guests and your team. You will contribute to a vibrant team environment and uphold our core values, making a real impact on the guest experience.

The TL;DR
• Role: Internship
• Location: Houston, TX (In-person)
• Mission: To provide hands-on experience and mentorship in hotel operations, ensuring an exceptional guest experience and upholding company values.
• Tech Stack: Property Management Systems (PMS)

What You’ll Actually Do
• Rooms Division Explorer: Gain hands-on experience across critical back-of-house operations including housekeeping, laundry services, basic engineering tasks, and inventory management, mastering the highest standards of cleanliness and presentation.
• Guest Services Champion: Dive into the heart of front office operations, encompassing reservations, check-in/check-out procedures, and night auditing, learning the intricacies of property management systems and effective service recovery.
• Cash Handling Pro: Develop and demonstrate proficiency in handling cash transactions, preparing daily deposits, and ensuring secure and balanced bank procedures in accordance with company policies.
• Aimbridge Values Ambassador: Uphold the highest standards of trust, responsibility, and sound judgment in all interactions, representing Aimbridge with unwavering integrity and professionalism.
• Mentor Meetup Enthusiast: Actively participate in engaging check-ins and mentorship sessions with dedicated leaders both on and off property, leveraging these opportunities to gain valuable guidance and expand your professional network.

The Must-Haves
• Background: Candidates must be currently pursuing a Bachelor’s degree in Hospitality, Hotel/Tourism Management, or a related field, with Junior or Senior academic standing preferred.
• Experience: Must be at least 18 years old, demonstrating the ability to effectively follow company policies and procedures, exercise sound judgment in various situations, and professionally handle guest concerns, including challenging and difficult situations, with empathy and efficiency.
• Skills: Proficient in both spoken and written English, possessing strong communication skills. Must be reliable and flexible to meet flexible scheduling needs, including occasional nonstandard hours, ensuring seamless operations.