Customer Service Representative

Job Description

About the Job

About American Integrity Insurance

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. We are comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and are exclusively represented by over 3,000 independent agents. We offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina.

Our organization derives its Strength From Integrity^TM. We are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. Additionally, we have rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life

At American Integrity Insurance, we believe in the importance of having fun, helping others, and giving back. Our priceless company culture is built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions, we aim to achieve greater heights each day and celebrate each other’s accomplishments along the way.

Our mission is to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.

Key Responsibilities

• Respond to inquiries and questions from agents, customers, and internal departments via text, chat, email, and phone.
• Provide agents and insured customers with accurate information.
• Research and resolve issues.
• Answer calls professionally and expediently.
• Provide administrative, general office, and clerical services as required.
• Process mail and all other correspondence.
• Participate in projects/assignments that support policy services.
• Maintain a superior level of customer service provided to all clients.

Qualifications

Education

• Associate’s Degree preferred.

Experience

• Two (2) years of personal lines experience, or contact center experience, or a combination of education and experience required.

Licensure

• Florida licenses 20-44 (Personal Lines), 2-20 (General Lines), or 4-40 (Customer Service) preferred.

Knowledge

• Demonstrated skills in the use of computer software applications.
• Specific knowledge in a particular line of business and/or additional education may be required by the hiring business unit.
• Familiarity with various types of insurance policies preferred.

Skills

• Proven ability in customer service required.
• Ability to communicate interpersonally with individuals and groups via telephone and in writing.
• Ability to communicate effectively with a wide variety of technical/professional/consumer clients.
• Ability to develop and maintain open and trusting working relationships with clients/agents in order to gather pertinent information.
• Ability to balance timeliness and accuracy.
• Ability to listen and communicate clearly while maintaining proper confidentiality.
• Strong decision-making and problem-solving skills.
• Ability to innovate regarding methods and approaches to existing and future work processes.
• Ability to be resourceful in information gathering and assess information for the best possible decision.