Technical Consultant – HashiCorp Solutions

Job Description

Introduction

At IBM Global Sales, we are at the forefront of innovation, collaboration, and expertise, dedicated to solving our clients’ most intricate business challenges. Spanning diverse industries and geographies, you will engage with colleagues, clients, and partners to co-create transformative digital solutions that deliver lasting impact.

Our success is rooted in curiosity, empathy, and collaboration. You will leverage your technical acumen combined with strong interpersonal skills to forge trusted relationships and craft solutions that benefit both businesses and society. IBM offers unparalleled opportunities for career growth through world-class onboarding, continuous learning, and a supportive culture. Join our global team, passionate about driving innovation and making a difference.

Your Role and Responsibilities

As a key contributor, your responsibilities will include:

• Solution Design & Execution: Collaborate closely with the Resident Solutions Architect (RSA) on the design and execution plans for implementing and integrating HashiCorp tool(s) within defined engagement scopes.
• Technical Solution Implementation: Execute the technical customer solution plans meticulously designed by the RSA assigned to your customer accounts.
• HashiCorp Enterprise Solutions: Lead the design, implementation, and ongoing management of HashiCorp enterprise solutions.
• Third-Party Integrations: Assist in the design and configuration of seamless third-party integrations with HashiCorp enterprise solutions.
• Documentation & Automation: Create essential support documentation, robust automation scripts, comprehensive runbooks, and other relevant collateral for HashiCorp enterprise solutions.
• Software Maintenance: Aid in the application and execution of software patches and upgrades for HashiCorp enterprise solutions in non-production environments.
• Integration Consulting: Consult with various application, platform, and operations teams, guiding them on effective integration strategies for their tools, applications, and services with HashiCorp tools.
• Cloud Transformation Support: Execute specific tasks throughout our customers’ cloud transformation journeys, specifically relating to the HashiCorp product suite.
• Automation Development: Build comprehensive automation for the deployment, management, and operation of one or more of our HashiCorp solutions.
• Cloud Operating Model Alignment: Assist customers in aligning their people, processes, and workflows with the Cloud Operating Model.
• Cloud Consumption Redefinition: Articulate and refine the cloud consumption model in relation to the HashiCorp Tao of workflows.
• Developer Velocity & Governance: Directly impact developer velocity while simultaneously satisfying critical objectives related to governance, risk, and controls.
• Business Value Communication: Effectively communicate the tangible business value of the HashiCorp product suite to customers.
• Technical Functionality Articulation: Articulate the technical functionality of HashiCorp products and additional third-party integrations to practitioners, product owners, and managers.
• Customer Education & Advisory: Educate and advise customer users on how HashiCorp tools can enable and simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.
• Best Practices Mentorship: Educate individual contributors on best practices concerning system administration, service administration, automation, and observability.
• Security & Compliance: Be subject to additional background checks and screening performed by the customer.

Required Technical and Professional Expertise

• Operating Systems: Proven experience operating both Linux and Windows systems.
• Software Development Lifecycle (SDLC): Basic understanding of the Software Development Lifecycle, CI/CD pipelines, and version control solutions.
• Infrastructure as Code (IaC): Basic understanding of Infrastructure as Code principles and practices.
• Cloud Service Providers: Exposure to and understanding of at least one public cloud service provider (e.g., AWS, Azure, GCP) and their most common services.
• Team Collaboration: The ability to work effectively and collaboratively in group environments.
• Independent Work: The ability to work independently, taking initiative and executing tasks based on a provided roadmap.
• Communication Skills: The ability to explain complex technical topics clearly and concisely in simple terms.
• Security & Compliance: Familiarity with common security and compliance requirements.