Operations Management Trainee

Job Description

Operations Management Trainee | Ryder

The Tone:
This is an early career training program at Ryder, with opportunities nationwide requiring a willingness to relocate. Ryder is a leader in transportation and logistics, committed to moving not just goods, but careers, driven by core values of responsibility, determination, and trustworthiness. Recognized as one of America’s Most Innovative Companies by Fortune and among the Most Trustworthy Companies in America by Newsweek, Ryder offers a supportive environment for growth. This Operations Management Trainee role is vital for developing future leaders within the company, providing a structured and comprehensive training experience. You will gain deep insights into business operations, processes, and strategies, focusing on customer retention, operational excellence, and metric-based initiatives, while utilizing your problem-solving abilities to make impactful business decisions.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Nationwide (Relocation required)
• Pay: $50000–$55000 yearly
• Team: Cross-functional teams (Operations, Asset Management, B2B Sales, Quality Control, Rental Management)
• Mission: Develop leadership and operational expertise to drive customer retention, operational excellence, and sound business decisions.

What You’ll Actually Do
• Customer Relationship Management: Foster strong customer relationships by providing high-quality interactions, proactively managing accounts, and resolving issues to ensure consistent satisfaction.
• Rental Operations Coordination: Partner with the rental department to strategically manage fleet utilization, maximizing efficiency without compromising commitments to lease customers.
• Sales and Growth Collaboration: Engage with the B2B Sales team on customer calls, contributing to new business acquisition and enhancing overall customer satisfaction.
• Financial Performance Monitoring: Manage and optimize running costs and maintenance overheads, diligently ensuring adherence to company policies and processes for cost savings.
• Maintenance Process Oversight: Ensure the accurate scheduling of preventive maintenance, effectively manage vehicle breakdowns, and oversee technician work planning for efficiency and ongoing development.

The Must-Haves
• Background: Recent college graduate eager to develop leadership and operational knowledge within the essential transportation and logistics industry.
• Experience: Entry-level role, ideal for recent graduates looking to launch a management career; no prior professional experience is explicitly required, but strong foundational skills are essential.
• Skills: Strong verbal and written communication skills; detail-oriented with excellent follow-up practices; capable of multitasking, highly organized, and able to prioritize work effectively; strong mechanical skills; effective interpersonal and influencing skills for professional relationship building.
• Bonus: Eagerness to learn, coachability, and a strong motivation to start a management career, coupled with a willingness to relocate for career progression.