Inside Sales Representative

Job Description

Inside Sales Representative | Figma

The Tone:
This is a full-time role at Figma, located in their New York City or San Francisco hub offices. Figma creates collaborative design tools that empower teams to streamline workflows, move faster, and collaborate in real-time from anywhere in the world. This role is crucial for making design accessible to all by helping existing customers expand their use of Figma, managing requests, and closing deals. As a founding member of a new team, this position offers a unique opportunity to build a strong foundation in product knowledge and internal sales processes, while contributing to the evolving strategy of the function.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: New York, NY; San Francisco, CA (In-person)
• Pay: $26.96 hourly
• Mission: Help existing customers scale their use of Figma, manage requests, and close deals from a large book of accounts.
• Tech Stack: Ironclad

What You’ll Actually Do
• Communicate with Customers: Engage effectively with existing customer accounts via email, Zoom, and Ironclad to discuss Figma’s platform capabilities and pricing structures.
• Drive Expansion: Close inbound sales requests focused on subscription expansions, including adding new products or licenses, creating new instances, and facilitating upgrades to the Enterprise Plan.
• Manage Billing: Handle various inbound billing requests, such as accurately processing renewals and efficiently changing payment terms or methods for accounts.
• Execute Renewals: Systematically execute targeted outbound campaigns to secure timely account renewals.
• Qualify Prospects: Efficiently qualify and route inbound prospects to the appropriate Account Executive, which is instrumental for career development in Sales.

The Must-Haves
• Background: Early Career professional with a strong desire to build a long-term career in Sales, with an ultimate goal of progressing to Senior Inside Sales Representative and Account Executive roles at Figma.
• Experience: Proven ability to collaborate effectively across multiple key internal teams, including Sales, Support, Billing, and Marketing.
• Skills: Robust technical aptitude and the ability to quickly learn new products, internal processes, and company policies. Must possess inherent curiosity, a commitment to ongoing learning, comfort with navigating frequent change, and a high achiever mindset with strong inner motivation.
• Bonus: Experience in B2B SaaS environments, prior customer-facing Sales or Support experience, or multilingual abilities, particularly in Spanish or Portuguese.