Sales Associate

Job Description

Sales Associate | Madewell

The Tone:
This is a retail sales associate role at Madewell, a company that has, since 2006, been dedicated to creating premium denim and foundational wardrobe pieces for men and women. Madewell’s design philosophy centers on balancing quality, authenticity, and versatility, crafting iconic jeans perfected by denim experts, essential tees, versatile shoes, and timeless leather bags—all made well. In this role, you are expected to embody the Madewell brand through your personal style and genuine enthusiasm, bringing welcoming energy to the sales floor daily. You will be instrumental in assisting customers to discover their unique look and will collaborate effectively with other team members and managers to drive the overall success of the business. Your core focus will be on ensuring every customer experiences a seamless interaction, all within a spirit of collaboration, kindness, and inclusivity that reflects Madewell’s values.

The TL;DR
• Role: Sales Associate
• Pay: $14.00–$15.52 hourly
• Mission: To embody the Madewell brand with personal style and welcoming energy, ensuring a seamless and authentic customer experience through collaborative effort, kindness, and inclusivity, while actively driving sales and contributing to overall business success.

What You’ll Actually Do
• Customer Experience: Provide a seamless and authentic customer experience that is a direct extension of the Madewell brand values and aesthetic.
• Sales Achievement: Drive sales performance while consistently exceeding both selling and service expectations for our valued customers.
• Operational Support: Assist the management team with various operational and product-driven store tasks, always acting in a manner that aligns with Madewell’s brand values.
• Feedback & Insights: Share important customer feedback and valuable market insights directly with the management team to inform strategic decisions.

The Must-Haves
• Background: Candidates must meet the minimum age requirement of 18 years old.
• Experience: A passionate commitment to upholding and supporting the Madewell brand, its diverse customer base, and all internal teams is fundamental. This role requires individuals to demonstrate a continuous effort to stay informed and up-to-date with current fashion trends and broader industry developments, ensuring relevance and expertise on the sales floor.
• Skills: Success in this position hinges on the ability to genuinely embrace teamwork, exhibit flexibility in various situations, and consistently apply courtesy while executing all assigned tasks. Furthermore, strong problem-solving capabilities are essential, including the capacity to innovate and champion new ideas, particularly when navigating periods of change or uncertainty. Finally, applicants must also possess scheduling flexibility, which is critical for covering shifts during nights, weekends, and holidays to meet business needs.