Job Description

Host/Hostess Job Description – Harry’s

Location: Gainesville, FL

Employment Type: Part-Time

Salary: Competitive

About Harry’s

Working for Harry’s provides a tremendous opportunity to be part of a dynamic team that prioritizes employee engagement, skill development, and positive attitudes. We are committed to fostering an environment where clear expectations, comprehensive training, strong support, and recognition for great performance are standard. Our goal is to create a workplace that you will genuinely look forward to every day.

Our mission extends beyond just creating “raving fans” among our customers; we are equally dedicated to cultivating “raving fans” among our employees. Developing both customer loyalty and employee loyalty are our highest priorities.

Job Summary: Host/Hostess

As a Host/Hostess, you will play a crucial role in a team-oriented, high-volume, and fast-paced environment. Your primary responsibility will be to deliver an exceptional dining experience to our guests from the moment they arrive until they depart.

Key Responsibilities

• Guest Welcome: Greet guests warmly and invitingly upon their arrival.
• Seating & Engagement: Engage guests in friendly conversation while escorting them to their tables.
• Waitlist Management: Efficiently manage the restaurant waiting list during peak hours to accurately set guest expectations regarding wait times.
• Table Turnover: Promptly clear, clean, and reset tables to ensure they are ready for the next incoming guests, maintaining cleanliness and efficiency.
• Guest Departure: Sincerely thank guests as they leave and extend a warm invitation for them to return.
• Support Tasks: Complete any additional tasks requested or required by the manager on duty to support smooth restaurant operations.

Requirements

Education & Experience

• Education: High School diploma or GED preferred.
• Experience: Minimum of 6 months of customer service, retail sales, or food service experience preferred.

Skills & Abilities

• Interpersonal Skills: Demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Physical Demands: Ability to bend, twist, and stand for extended periods to perform normal job functions.
• Communication: Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably and clearly with customers in English.
• Availability: Flexible schedule with the ability to work days, nights, weekends, and holidays as required.
• Work Ethic: Demonstrates a high level of organization, attention to cleanliness, and a strong sense of urgency.
• Technical: Basic knowledge of how to operate a computer or tablet for operational tasks.

Excellent Benefits For You

• Health Benefits: Medical benefits offered to those who meet eligibility requirements.
• Time Off: Paid vacation.
• Training: Excellent training program designed to ensure your success.
• Dining Perks: Discounted on & off-duty dining privileges.
• Career Development: Opportunities for growth and career advancement within the company.