Host/Hostess

Job Description

Host/Hostess | Harry’s

The Tone:
This is a part-time role at Harry’s, located in Gainesville, FL. Harry’s offers a significant opportunity to join a team that places high value on employee engagement, continuous skill development, and maintaining positive attitudes. We are committed to fostering an environment built on clear expectations, comprehensive training, robust support, and consistent recognition for outstanding performance, aiming to create a workplace employees genuinely anticipate each day. Our core mission extends beyond simply delighting customers; we are equally dedicated to cultivating deep loyalty among our employees, making both customer and team satisfaction our highest priorities.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: Gainesville, FL (In-person)
• Mission: This role ensures every guest’s dining experience begins and ends with warmth and efficiency in a team-oriented, high-volume environment, directly impacting customer satisfaction and loyalty.
• Tech Stack: computer, tablet

What You’ll Actually Do
• Guest Welcome: Welcome guests with a warm and inviting greeting upon their arrival, setting a positive tone for their dining experience.
• Seating & Engagement: Engage guests in friendly conversation while efficiently escorting them to their tables in a busy restaurant environment.
• Waitlist Management: Skillfully manage the waiting list during peak hours, accurately communicating wait times to guests and managing their expectations.
• Table Preparation: Promptly clear, clean, and reset tables with attention to detail, ensuring they are ready for the next incoming guests and maintaining operational efficiency.
• Guest Departure: Sincerely thank guests as they conclude their visit and extend a warm invitation for them to return to Harry’s.

The Must-Haves
• Background: Early Career professional ready to contribute to a bustling, customer-focused dining environment, embracing Harry’s commitment to continuous employee development and positive workplace culture.
• Experience: While specific years of experience are not a strict requirement, candidates demonstrating a minimum of 6 months in customer service, retail sales, or food service roles are preferred and will be highly considered for this position.
• Skills:
• Interpersonal Communication: Possess a demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner, ensuring comfortable and clear conversations with customers in English.
• Operational Efficiency: Exhibit a high level of organization, meticulous attention to cleanliness, and a strong sense of urgency to maintain smooth restaurant operations, especially during busy periods.
• Technical Familiarity: Demonstrate basic knowledge and comfort in operating a computer or tablet, as required for various operational tasks within the role.
• Flexible Availability: Maintain a flexible schedule, with the essential ability to work days, nights, weekends, and holidays according to business needs.
• Bonus: A High School diploma or GED is preferred, indicating a foundational level of education suitable for this customer-facing role.