Counter Sales Representative

Job Description

Ferguson, a Fortune 500 company established in 1953, is a leading provider of quality supplies across various industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates in 1,700 locations, Ferguson is dedicated to simplifying complex projects for its customers, fostering growth, and building meaningful careers for its associates.

Job Title: Counter Sales Representative

Job Summary

Ferguson is actively seeking a motivated and customer-focused individual to join its team as a Counter Sales Representative. This role is crucial in assisting customers, processing orders, managing inventory, and maintaining a well-organized and safe store environment. The ideal candidate will have strong customer service skills, a foundational understanding of products (preferred), and the ability to learn and adapt.

Compensation & Hours

• Starting Pay: $21.00 per hour, with the potential for higher pay based on experience.
• Pay Range: The estimated hourly pay range for this role is $15.00 – $23.85.
• Bonus Eligibility: This role is eligible for hourly bonus potential and is part of a Bonus or Incentive Plan.
• Work Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.

Key Responsibilities

• Provide expert advice and recommendations to customers, ensuring they select the best products to meet their specific needs.
• Efficiently process customer orders using the established order management system.
• Operate cash registers accurately and adhere strictly to all cash handling procedures.
• Prepare and stage customer orders for timely pick-up.
• Maintain the overall appearance of the store, ensuring merchandising standards are met as advised.
• Responsible for restocking merchandise and ensuring all products are placed in their designated areas.
• Contribute to a safe working environment by adhering to safety protocols, including the proper use of Personal Protective Equipment (PPE).

Qualifications

• Experience: 1-3 years of proven customer service experience is required.
• Product Knowledge: Basic knowledge of relevant products is preferred.
• Digital Literacy: General digital literacy is essential, including proficiency in Microsoft Office applications.
• Physical Ability: Must be able to lift, load, and potentially deliver merchandise.
• Math Skills: General mathematical skills are necessary for accurate cash accounting.
• Learning Aptitude: A strong ability to learn new products and processes is a must.
• Communication: Excellent decision-making and communication skills are critical.

The PERKS of working for Ferguson

Ferguson is committed to the holistic well-being of its associates, offering a comprehensive and competitive benefits package designed to support mental, physical, and financial health.

• Competitive Compensation: Attractive hourly pay with bonus potential.
• Health & Wellness:
  • Medical, Dental, and Vision insurance.
  • Disability and Life Insurance.
  • Wellness Programs and Employee Assistance Programs.
  • Mental health coverage, gender-affirming, and family-building benefits.
• Financial Security:
  • 401(K) Retirement Savings Plan with a generous company match.
  • Associate discounts.
• Time Off:
  • Paid time off (vacation, sick, personal, and holiday leave).
  • Paid parental leave.
• Career Development: Opportunities for both professional and financial growth and advancement within the company.
• Community & Culture: Community involvement opportunities, fostering a sense of pride and shared purpose.

Pre-Employment Requirements

All candidates are required to undergo pre-employment drug and background screening.

Equal Employment Opportunity

Ferguson is an equal opportunity employer and a government contractor. The company is committed to prohibiting discrimination against qualified protected Veterans and individuals on the basis of disability, in accordance with 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A) respectively. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity, ensuring equal employment opportunities and reasonable accommodation information for all.