Applebee’s Server

Job Description

Applebee’s Server | Flynn Applebee’s

The Tone:
This is a server role at Flynn Applebee’s, an integral part of the Flynn Group, the world’s largest franchise operator with a presence in 24 states. Founded in 1999, Flynn Group embarked on its journey by acquiring 8 Applebee’s restaurants and has since expanded significantly, now operating over 460 Applebee’s locations. This growth has allowed the group to diversify its portfolio, encompassing iconic world-class brands across various industries, maintaining its mission to be the premier operator within each. Flynn Applebee’s prides itself on creating a work environment characterized by fun, flexibility, and opportunities for career growth, aiming to transform jobs into rewarding careers. As an Applebee’s Server, you are the cornerstone of the guest experience, serving as the crucial first and last impression that defines their visit. Your role is pivotal in upholding the company’s core values—Care Genuinely for People, Play like a Champion, and Win as One—by delivering exceptional service that ensures every guest has a memorable and positive dining experience.

The TL;DR
• Role: Part Time
• Type: Flexible
• Location: Across 24 states (In-person)
• Mission: Be the crucial first and last impression for guests, ensuring a memorable dining experience through friendly and efficient service.

What You’ll Actually Do
• Guest Service: Offer consistently friendly and welcoming service to all guests.
• Menu Guidance: Provide informed recommendations from the menu to enhance the guest’s dining selection.
• Needs Anticipation: Proactively anticipate and fulfill the various needs of guests throughout their entire visit.
• Operational Efficiency: Execute tasks efficiently and effectively while consistently maintaining a positive and professional attitude.
• Dining Area Management: Efficiently transport plates, glasses, and baskets between the dining room, service bar, and kitchen, an activity estimated to occur around 30 times per shift depending on business flow.

The Must-Haves
• Background: This entry-level role requires individuals to be at least 18 years old, with a foundational commitment to directly enhancing the guest experience in a busy restaurant environment. Candidates should demonstrate a genuine interest in hospitality and customer satisfaction.
• Experience: Proven capability in effective verbal communication, enabling clear interaction with diverse guests and seamless coordination with a restaurant team. This includes active listening to understand guest requests and relaying information accurately.
• Skills: Strong interpersonal communication for engaging with guests and collaborating with colleagues; a consistent positive attitude even during peak business periods; efficient task execution, including managing multiple tables and timely service delivery; and the ability to anticipate guest needs to provide proactive service.