Bell Person / Guest Services Agent

Job Description

Job Title: Bell Person / Guest Services Agent (Part-Time, Overnight Shift)

Job Category: Rooms & Guest Services Operations
Location: The Ritz-Carlton Naples, 280 Vanderbilt Beach Rd, Naples, Florida, United States, 34108
Schedule: Part Time
Additional Information: Overnight Shift
Position Type: Non-Management
Located Remotely?: N
Job Number: 26026328

Position Summary

As a Bell Person / Guest Services Agent, you will play a crucial role in delivering exceptional service and creating memorable experiences for our guests at The Ritz-Carlton Naples. This position requires a dedication to hospitality, a proactive approach to guest needs, and the ability to maintain our high “Gold Standards” of service.

Key Responsibilities

• Greet and escort guests to their rooms upon arrival, providing a warm welcome.
• Open doors and graciously assist guests and visitors entering and leaving the property.
• Inform guests about the property’s amenities, services, hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests, including the use of room keys, mini-bar, ice and vending areas, in-room safe, and valet laundry services.
• Transport guest luggage efficiently and carefully to and from guest rooms and/or designated bell areas.
• Assist with the secure storage and retrieval of guest luggage.
• Assist guests and visitors in and out of vehicles, including loading and unloading luggage with care.
• Provide clear and accurate directions to guests for local destinations and hotel facilities.
• Arrange various transportation options (e.g., taxicab, shuttle bus, limousine/sedan service) for guests and visitors, accurately recording advance transportation requests as needed.
• Clearly communicate parking procedures to guests and visitors upon arrival.

Operational & Professional Standards

• Adhere strictly to all company policies and procedures, ensuring a safe and compliant work environment.
• Promptly report any accidents, injuries, or unsafe work conditions to management.
• Maintain constant awareness of persons on property premises to ensure guest safety and security.
• Ensure uniform and personal appearance are consistently clean, professional, and in line with The Ritz-Carlton’s luxury standards.
• Maintain confidentiality of all proprietary information, guest data, and business operations.
• Extend a genuine welcome and acknowledge all guests, anticipating and addressing their service needs proactively.
• Provide assistance to individuals with disabilities, ensuring accessibility and comfort.
• Thank guests with genuine appreciation, leaving a lasting positive impression.
• Communicate with colleagues and guests using clear and professional language, both verbally and in writing.
• Answer telephones using appropriate etiquette and a helpful demeanor.
• Develop and maintain positive working relationships with all team members and departments.
• Comply with all quality assurance expectations and service standards set by The Ritz-Carlton.

Physical Requirements

• Ability to read and visually verify information in various formats, including small print.
• Capability to move at a speed required to respond effectively to work situations (e.g., run, walk, jog).
• Ability to stand, sit, or walk for extended periods or for an entire work shift.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Capability to move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Ability to move safely over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors to ensure seamless operations.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience is required; we welcome enthusiastic candidates eager to learn.
• Supervisory Experience: No supervisory experience is required for this non-management role.
• License or Certification: None required.

About The Ritz-Carlton & Marriott International

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Ritz-Carlton Difference

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values.

Your Opportunity

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Our promise to you is that we offer the chance to be proud of the work you do and who you work with. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.