Application Support Engineer (Entry Level) (m/w/d)

Job Description

Application Support Engineer (Entry Level) (m/w/d) – Remote

Location: Dortmund, Germany

Employment Type: Full-time (flexible working hours)

About DAVASO & IQVIA

DAVASO is one of the leading technology providers and service providers in the German healthcare market. Our activities focus on approval and billing management, software development and provision, as well as digitization and archiving services for health insurance companies. Founded in Leipzig in 1990, DAVASO is today one of the largest employers in the Leipzig region with over 1,300 dedicated and competent employees. Since 2021, we have been part of the IQVIA Group.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

About the Team & Your Role

We are looking for you to join our business unit in Dortmund with around 170 employees. For our clients in the Banking & Finance sector, we develop software for the digitization of business processes, from architecture to implementation. We rely on standard technologies but also keep an eye on new developments.

With us, you will work in the dynamic environment of an IT company with current technologies and IT systems.

Your Responsibilities

• Responsibility for our software components in our customers’ operating environments.
• Installation, technical support, and configuration of our software products.
• Independent analysis of support requests and change requests of varying urgency and complexity.
• Maintenance of software product releases.
• Analysis and optimization of existing products and processes together with process owners.
• Close exchange with service managers, software developers, and project managers.
• Ensuring agreed SLAs for multiple system landscapes.
• Documentation of implemented solutions and processes.
• Management of external service providers/customers and coordination of internal interfaces.
• Leadership, control, and technical support for the Application Manager expert group.

Your Profile

• Completed vocational training or comparable qualification with an IT background.
• Good knowledge of at least one operating system (Windows / Linux).
• SQL knowledge and experience with databases.
• Sense of responsibility, a structured, service-oriented way of working, and teamwork skills.
• Strong communication skills with various target groups.
• Good and confident German language skills (written and spoken), basic English skills.

What We Offer / Benefits

• Flexible working hours with a flextime model and full remote / occasionally in the office.
• 30 days of vacation per year.
• Free use of the LinkedIn Learning platform.
• Individual training opportunities and regular feedback sessions.
• Company pension scheme.
• Fitness area and lounge with foosball and game console in the office.
• Team events and company parties.
• Free cold & hot drinks.

Commitment to Diversity

IQVIA creates connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

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