IT Automation & Support Specialist

Job Description

About the Role

This is an exciting on-site opportunity in Austin, TX, for an individual eager to advance their career in IT by focusing heavily on cutting-edge AI and automation technologies. Working Monday to Friday, 9:00 AM to 5:30 PM, you will join the IT team of a well-established company in the HR/Recruiting Technology sector.

This role offers a unique blend of traditional IT support and pioneering automation work. While the IT team handles standard support and security, they are also at the forefront of building custom business automations using AI coding tools (like Claude/ChatGPT) and workflow automation platforms. These include automated reporting systems, AI-driven research pipelines, and personalized partner communications.

The majority of your time (70-80%) will be dedicated to automation projects, working alongside the expert who built the current automation suite. You will learn through hands-on pairing and gradually take ownership of your own projects. The remaining 20-30% will involve traditional IT support and security tasks.

This position is ideal for someone with foundational IT support experience who possesses a strong desire to dive into the world of AI, AI coding tools, and workflow automation.

Responsibilities

Automation & Integration (70-80% of time)

• Build and maintain business workflow automations using tools like n8n, AI coding assistants, and custom integrations.
• Collaborate actively with various teams across the company to identify processes ripe for automation and implement effective solutions.
• Continuously maintain and improve existing automations, which currently include internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows.
• Develop custom connectors and integrations to facilitate seamless communication between internal systems.

IT Support & Security (20-30% of time)

• Manage and resolve IT support tickets, addressing issues such as access problems, software and hardware troubleshooting, and general user assistance.
• Handle comprehensive employee onboarding and offboarding processes, including workstation setup, account provisioning, access controls, and device decommissioning.
• Administer the M365 environment, covering user and group management, access controls, and security configurations.
• Monitor and maintain network infrastructure, utilizing tools like Cisco Meraki.
• Contribute to the maintenance of security policies, support the company’s progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners.

Qualifications

• 1+ years of experience in IT support, systems administration, or a related role, coupled with a strong hunger to learn and grow.
• Proven experience troubleshooting technical issues across various domains: hardware, software, and access management.
• Basic understanding of security frameworks (e.g., NIST, ISO 27001) and privacy regulations.
• Strong communication and interpersonal skills are essential, as you will collaborate with diverse teams across all departments.

Preferred Qualifications

• Experience with workflow automation tools, particularly n8n.
• Familiarity with AI coding assistants (e.g., Claude, ChatGPT).
• Knowledge of M365 administration.
• Industry certifications such as CompTIA A+, Net+, Sec+, or similar.
• Scripting experience in languages like Python or JavaScript.

Salary & Growth Potential

The starting salary for this position is $80,000. This role offers a clear and structured growth path, with potential increases to $95,000 and then $110,000 within your first two years as you demonstrate increasing ownership of automation projects and security initiatives.