Technical Solutions Engineer

Job Description

Technical Solutions Engineer – Epic Systems

Location: Madison, WI (relocation required, financial assistance provided)

About the Role: Problem-Solving with a Purpose

As a Technical Solutions Engineer at Epic, you will play a critical role in impacting the healthcare of 305 million patients globally. This position requires you to work directly with customer counterparts to resolve mission-critical and complex software issues. Your responsibilities will extend beyond basic troubleshooting, involving:

• Diagnosing intricate problems within Epic’s software ecosystem.
• Identifying and developing effective solutions.
• Managing the implementation of these solutions, often across multiple physical locations and with various stakeholders.

You will be working with the most innovative health systems on the planet, including top-ranked institutions like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, Kaiser Permanente, and leading academic medical centers. Learn more about the team here.

Qualifications:

• Education: Bachelor’s degree or greater.
• Experience: A history of academic excellence or professional success.
• Travel: Willingness to travel occasionally to customer locations.
• Work Authorization: Eligible to work in the U.S. without visa sponsorship.
• Relocation: Willingness to relocate to the Madison, WI area (reimbursed).
• Health Requirement: COVID-19 vaccination.

Why Epic?

Live Affordably in a Rising Tech Hub:

Epic is situated just outside Madison, Wisconsin, recognized as the second fastest-growing market for tech talent in the United States. Madison, the state capital and home to the University of Wisconsin, is celebrated for its quality of life, receiving accolades such as:

• The greenest city in America (NerdWallet).
• The best city for renters (SmartAsset).
• The fittest city in America (Fitbit).
• The third best metro in the US for young professionals (Forbes Advisor).

More Than Just Important Work – A Unique Employee Experience:

• Campus Environment: Work on a uniquely themed campus designed to enhance productivity, offering diverse workspaces from offices to cozy fireplaces.
• Dining: Enjoy restaurant-quality meals prepared by a talented culinary team for only a few dollars.
• Sabbatical Program: After five years of service, earn a four-week sabbatical to travel anywhere in the world. Past staff experiences include kayaking in Patagonia, attending concerts in Ireland, building libraries in Tanzania, and running marathons in Antarctica.

Comprehensive Benefits & Compensation:

• Benefits: Comprehensive benefits package designed to support your health and well-being.
• Compensation: Merit-based compensation reflecting your impact on the company and customers.
• Growth & Incentives: Eligible for annual raises and bonuses, as well as stock grants, providing a direct stake in Epic’s success.

Diversity, Equity, and Inclusion:

As an Equal Opportunity Employer, Epic believes that inclusive teams are essential for designing software that supports quality care for all patients. Diversity, equity, and inclusion are core principles. Please see their full non-discrimination statement here.