Customer Service Representative

Job Description

Customer Service Representative

Location: Miami Lakes, FL
Employment Type: Full-time
Supporting: Customer Care

About Us

We are the largest minority-owned CX provider, specializing in delivering digital-first, people-centered experiences for some of the world’s most respected brands. With over 25 years of experience, we excel at solving complex customer experience challenges.

Recognized as a Top Place to Work, we are committed to fostering an environment where individuals can be their genuine selves. Your success is our collective success.

Here’s What The Job Really Looks Like

Are you a natural problem-solver with excellent people skills? Do you possess the ability to truly understand customer needs beyond their explicit words and articulate solutions clearly? If you remain calm under pressure, have a keen eye for detail to ensure accurate information, and genuinely strive to leave customers in a better state than when they reached out, then this role is an excellent fit for you.

How You’ll Make An Impact

• Guide customers through questions, concerns, or challenges related to the product or service.
• Listen actively to understand the root cause of issues and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accuracy and currency of information.
• Identify opportunities to introduce customers to new or enhanced services that align with their needs.
• Provide recommendations and guidance that add value and enhance the overall customer experience.

What’ll Set You Up For Success

Required:

• High school diploma or GED.
• 6+ months of customer service or sales experience preferred.

For Internal Candidates:

• Must not be on any corrective action or performance plans.
• Must have held your current position for 6+ months.
• Must have relevant industry/program experience.

Location Note: We are currently hiring for this position in Miami Lakes, Florida.

Why Alorica?

Our culture is reflected in how we collaborate, support each other, and serve our clients. We are bold enough to challenge existing norms, committed to delivering impactful results, and passionate about creating customer experiences that truly work.

TIDE is our connection group, fostering real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit, where local teams raise funds and support colleagues and communities when it matters most. We don’t just talk about culture—we actively build it, live it, and continuously strive to make lives better every day.

What We Offer:

• Health, dental, and vision coverage with HSA options.
• Paid time off.
• Flexible pay options: daily or weekly pay.
• 401(k) retirement plan.
• Leadership development programs designed to genuinely grow your career.
• Open access courses through Alorica Academy.
• Paid training and tuition reimbursement.
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more.
• Employee assistance program for personal and professional support.
• Additional voluntary benefits to meet your individual needs.

Our Values

• Bold – We challenge conventions and take smart risks.
• Relentless – We deliver results, no matter what it takes.
• Connected – We work as One Alorica because we’re stronger together.
• True – We show up as our authentic selves, every single day.

Ready to Join Us?

If you’re seeking a workplace where your contributions matter, your voice is heard, and you can build a meaningful career, we encourage you to connect with us.

Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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