Job Description

Here is the detailed and enriched job description:

Rooms Division & Front Desk Internship – Crowne Plaza Lansing

About the Internship:

Are you ready to launch your career in the dynamic world of hospitality? Our Rooms Division & Front Desk Internship offers a hands-on opportunity to immerse yourself in the core operations of a full-service hotel. You’ll gain invaluable experience, from mastering guest check-ins and check-outs to coordinating essential services like housekeeping and engineering. Develop the crucial skills needed to deliver exceptional guest experiences and lay the foundation for a successful career with a leading hospitality brand.

What You’ll Learn:

• Front desk operations: Comprehensive training in check-in/out procedures, managing reservations, and effective guest relations.
• Guest services & concierge functions: Providing top-tier assistance and fulfilling guest needs.
• Inter-departmental coordination: Understanding and facilitating seamless communication between housekeeping, engineering, and the front office.
• Operational basics: Introduction to revenue management principles, staff scheduling, and service recovery strategies.
• Professional development: Exposure to leadership and the opportunity to present a professional project.

Program Highlights:

• Rotational experience: Gain comprehensive exposure through structured rotations in front desk, guest services, and housekeeping.
• System & brand training: Hands-on training with industry-standard hotel systems and adherence to brand standards.
• Mentorship: Benefit from weekly mentorship check-ins and dedicated skill-building sessions.
• Culminating project: Present a final project to department leadership, showcasing your learning and contributions.
• Recognition: Receive a certificate of completion and become eligible for future opportunities within the organization.

Perks:

• Real-world experience: Gain practical, hands-on experience in a bustling hotel environment with a leading hospitality brand.
• Networking opportunities: Connect with experienced industry professionals and expand your professional network.
• Career potential: Potential for continued employment post-internship based on performance and business needs.

Who We’re Looking For:

• Currently enrolled in (or a recent graduate of) a Hospitality Management, Business, or related degree program (or demonstrate a strong interest in hotel operations).
• Exceptional communication and customer service skills are paramount.
• Maintain a professional appearance and demonstrate punctuality.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as business needs dictate.

Skills & Attributes:

• A professional, friendly, and genuinely service-oriented demeanor.
• Strong problem-solving and multitasking abilities.
• Dependable, punctual, and highly detail-oriented.
• Comfortable working both independently and collaboratively as part of a team.
• A genuine willingness to learn and accept feedback in a professional setting.

Physical Requirements:

• Ability to frequently move through different hotel areas to support guest and operational needs.
• Occasional reaching, positioning, or transporting items (typically up to 25 lbs.) may be part of daily tasks.
• Must be able to effectively engage with guests and team members in person and across various work areas.
• Flexibility to work a variety of schedules, including some evenings, weekends, and holidays, as needed.

Requirements:

• Must be at least 18 years of age.
• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer proficiency (Microsoft Office; experience with hotel systems is a significant plus).
• Basic understanding of customer service principles or prior guest service experience preferred.

Important Considerations:

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Attendance at all scheduled training sessions and meetings is required.
• Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Violation of Hotel rules and regulations will be subject to disciplinary action, up to and including, separation.
• This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. Management reserves the right to review the job or to require that other or different tasks be performed as assigned.
• All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees.
• This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws).
• Continued employment remains on an “at-will” basis.