Zendesk Support Intern
Are you applying to the internship?
Job Description
About the Company:
The American Medical Association (AMA) is the nation’s largest professional Association of physicians and a non-profit organization. They are a unifying voice and powerful ally for America’s physicians, the patients they care for, and the promise of a healthier nation. The AMA aims to promote the art and science of medicine and the betterment of public health. They are committed to embedding equity in their internal practices and increasing the diversity of their staff.
Job Description:
The American Medical Association (AMA) is seeking a Zendesk Support Intern to join their Publishing team. This is a hybrid position based in Chicago, IL, requiring 3 days a week in the office during training and will likely be remote afterwards.
As a Zendesk Support Intern, you will gain hands-on experience with Zendesk and contribute to the Quality Assurance team. This internship is ideal for someone interested in tech support, customer success, or support operations.
Responsibilities:
• Respond to and triage customer inquiries via Zendesk.
• Assist in tagging, assigning, and organizing support tickets for improved tracking.
• Help maintain and optimize Zendesk macros, triggers, and automations.
• Support the upkeep and expansion of the Help Center and internal knowledge base.
• Assist in testing and documenting new support tools (e.g., AI Copilot or automations).
• Collaborate with other teams (Product, Engineering, Ops) to escalate or resolve issues.
• Other responsibilities as assigned.
What You’ll Learn:
• Real-world experience using Zendesk in a customer-facing environment.
• Best practices for customer communication, support ticket management, and workflow optimization.
• Exposure to AI-powered support tools and knowledge management strategies.
• Insights into how cross-functional teams work together to improve customer experience.
Requirements:
• Currently pursuing a degree in Business, Communications, IT, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Eagerness to learn support tools and work in a fast-paced, team-oriented environment.
• Familiarity with Zendesk or similar platforms is a plus, but not required.
Compensation:
• The hourly range for this non-exempt position is $18.50-$24.50.
