VyStar Intern – Technical Support

Job Description

About VyStar Credit Union

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement–available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union’s family of employees.

For more than 70 years, VyStar has adapted to changes in the banking industry. Today, we have grown to be one of the largest credit unions in the United States serving more than 1 million members. Our mission – ‘Do Good Bank Better’ – drives our employees every day to raise the bar on how we serve our members, our community, and each other. VyStar is proudly seeking talented interns to be involved in a broad range of projects, while gaining a strong foundation of the credit union business. This is an exciting time to join VyStar!

VyStar Intern – Technical Support

This is a paid 9-week internship program that begins the first week of June and ends the last week of July. The position is located in Jacksonville, and the intern must have the capability to travel minimally to VyStar’s branch locations.

What You’ll Do:

VyStar’s paid internship experience will work with the End User Compute & Engineering team providing technical support to employees within the Information Technology department. Expectations of the role include:

• Acquire knowledge on hardware asset and inventory management.
• Learn how to receive assets, asset tag, properly stock and update systems.
• Shadow other End User Compute Specialists to learn how they troubleshoot and provide technical support to employees.
• Learn and perform cycle counting.
• Proactively help identify, assess, manage, and report risks within your domain of work, maintaining vigilance in safeguarding operations and ensuring compliance with regulatory mandates.

VyStar Excellence Behaviors:

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors:

• Focus – Focus your full attention by carefully listening to and observing client or member.
• Connect – Consistently be friendly and approachable. Demonstrate your care.
• Understand – Listen empathetically and ask questions (70%/30% rule).
• Counsel – Recommend solutions based on your member’s needs and objectives.
• Advance – Ensure that member’s expectations were exceeded. Verify necessary follow-up actions.

As an Intern, You Will:

• Get hands-on experience solving business needs.
• Expand your team player capabilities.
• Develop your leadership and business acumen.
• Interact with senior executives.
• Get paired with a mentor.
• Expand your business network.
• Join in community events.
• And more…

Education & Qualifications:

• Pursuing a Bachelor’s degree at an accredited college/university.
• Rising college juniors, seniors, graduate students, or Thrive scholars.
• Strong written and communication skills.
• Flexibility to work with multi-disciplined teams.
• Strong use of Microsoft Office Tools.
• GPA of 3.0 or above.
• Participation in college organizations and the community.

Disclaimers and Work Environment:

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources