User Operations Intern
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Job Description
About BIGO:
BIGO is a rapidly expanding Singapore-based technology company founded in 2014. Its mission is to connect the world and share beautiful moments, aiming to inspire one billion lives. The company provides a range of video broadcast and VoIP products and services driven by advanced AI technology. Major products include Bigo Live, Likee (formerly LIKE video), and imo, boasting over 300 million monthly active users across more than 150 countries. BIGO is committed to continuous AI innovation to foster a positive, healthy, and creative online environment for its users. The company has 5 R&D centers (Singapore, USA, Middle East, India, and China) and over 20 global offices. BIGO holds over 40 patents in VoIP/Video technology, with over 60 more pending.
About BIGO LIVE:
Launched in March 2016, BIGO LIVE is a prominent mobile live streaming app. Users broadcast their lives, showcase talents, interact, exchange virtual gifts, and engage in live sessions with a global audience. It has over 200 million users in 80+ countries and regions, holding a market leadership position.
About the User Operations Internship:
Bigo Live seeks a User Management Intern to join its user team. The ideal candidate is dependable, knowledgeable, and possesses a strong drive to uncover business intelligence and insights. The internship is a minimum 6-month full-time commitment, with potential for full-time conversion based on performance and company needs. The role is 3 days per week in the office (10250 Constellation Blvd. Century City, Los Angeles 90067).
Responsibilities:
• User Analysis: Conducting field studies and phone interviews to analyze user behavior and needs. Assisting the team in improving the existing SVIP program.
• App Store Reviews: Managing and troubleshooting iOS app store reviews, providing customized support to users.
• SVIP Event Management: Creating and designing promotional materials for SVIP events.
• Performance Monitoring: Monitoring the performance of the CDMX (Mexico City) team.
• Merch Operations: Assisting with merchandise shipping and package coordination.
Qualifications:
• Bachelor’s or Master’s degree in Communication, Marketing, or a related field.
• Ability to utilize data for informed business decisions.
• Adaptability and effective collaboration with team members.
• Comfort in client-facing roles and strong multitasking skills.
