Undergraduate Intern – Commercial Strategy Analyst (CSA) Program Internship

Job Description

About the Company:

This job posting is facilitated by Lensa, a career site designed to help job seekers find employment in the US. Lensa is *not• a staffing firm or agency and does *not• directly hire for the jobs it promotes. Instead, Lensa acts as a platform, promoting job openings on LinkedIn on behalf of its direct clients, recruitment advertising agencies, and marketing partners. For this specific role, Lensa partners with DirectEmployers to promote a job for Delta Air Lines. When you click “Apply Now” or “Read more” on Lensa, you will be redirected to the actual job board or employer site (in this case, Delta Air Lines), and any information collected there will be subject to their terms and privacy notice.

The employer for this internship is Delta Air Lines (NYSE: DAL). Delta is described as the U.S. global airline leader, recognized for its excellence in safety, innovation, reliability, and customer experience. It emphasizes that its success is powered by its global employees and that it has consistently led the airline industry in operational excellence and award-winning customer service for decades. A key focus for Delta, especially since the COVID-19 pandemic, has been the health and safety of its customers and employees, leading to industry-standard transformations in cleanliness and offering more travel space. Headquartered in Atlanta, Georgia, Delta serves nearly 200 million people annually, with an extensive global network covering over 300 destinations in more than 50 countries. Delta also highlights its strategic partnerships with airlines like Aeromexico, Air France-KLM, Virgin Atlantic, Korean Air, LATAM, and WestJet, which aim to provide customers with more choices and increased competition worldwide.

Job Description: Undergraduate Intern – Commercial Strategy Analyst (CSA) Program Internship – Summer 2026

This is a paid Summer 2026 internship program offered by Delta Air Lines. The program is specifically designed to accelerate the development of high-potential analysts. The internship aims to deepen interns’ understanding of Delta’s business operations, expand their analytical and professional skills, and provide opportunities for them to develop leadership capabilities. A significant incentive of this program is the potential for successful interns to receive a full-time job offer upon the completion of their internship, based on their performance.

The Commercial Strategy Intern will have opportunities to work within various key commercial divisions of Delta Air Lines. These areas include:

• Revenue Management: Interns will support the analysis of competitors’ pricing actions, help initiate pricing actions and promotions to maintain market share, and develop processes to streamline pricing execution. They will also support short-term initiatives focused on maximizing revenue through detailed analyses of passenger demand.
• Network Planning: Responsibilities in this area involve developing route structures, analyzing new city and route opportunities, and determining appropriate capacity responses to competitive actions. The goal is to maximize profitability by strategically aligning aircraft capacity with passenger demand.
• Customer Engagement, Loyalty and Marketing: Interns will contribute to developing promotion and channel strategies aimed at driving incremental passenger revenue, building customer loyalty, and enhancing Delta’s brand. This also includes designing improvements to Delta’s customer communications, loyalty program, and developing better customer segmentation strategies.
• E-Commerce/Distribution: This area focuses on maintaining the competitiveness of delta.com and its self-service functionalities. Interns will help develop online marketing strategies and identify new revenue streams through non-air partnerships for delta.com. They will also manage global distribution systems and relationships with third-party online travel agencies by leveraging new technologies to reduce distribution costs.
• Sales Analysis: Interns will be involved in analyzing the financial contribution of incentive programs offered to corporations and distributors. They will also contribute to developing new sales strategies designed to generate incremental sales for Delta.
• Reservations Sales Analysis: This role involves analyzing performance efforts to determine strategies that can improve customer service, enhance employee engagement, maximize cost efficiencies, and ultimately drive increased customer revenue and loyalty within the reservations sales operations.

Minimum Qualifications for the Internship:

To be considered for this internship, candidates must meet the following criteria:

• Must be a rising senior in an undergraduate program, with an expected graduation date of Spring/Summer 2027.
• Candidates who have already graduated and are employed full-time are not eligible.
• Must be enrolled as a full-time student pursuing an undergraduate degree at a 4-year academic institution.
• A minimum 3.0 GPA on a 4-point scale is required.
• The position requires the student to work full-time during the Summer 2026 semester. Students cannot actively take any courses (online or in-person) while working as a Co-op/Intern, which may potentially delay graduation by 1-2 semesters.
• Must be able to work on-site at Delta’s Atlanta, GA office for the entire duration of the Co-op/internship.
• Working as a Co-op/Intern does not guarantee a full-time opportunity at Delta Air Lines upon graduation. The program’s primary intent is to provide educational and professional work experience.
• Demonstrated ability to interpret data, use it to form concrete business actions, and present findings effectively.
• Must be a creative problem solver with a familiarity of economic concepts.
• Ability to work effectively in a time-sensitive environment and prioritize tasks efficiently.
• Must thrive in team settings, demonstrating strong collaboration, willingness to learn from others, and using skills to assist teammates.
• A proactive and clear communicator.
• Consistently prioritizes the safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Must be at least 18 years of age and have authorization to work in the United States.

Preferred Qualifications:

Candidates who possess the following qualities will have a competitive edge:

• Demonstrated ability to be a collaborator and creative problem-solver.

Benefits and Perks:

Delta Air Lines emphasizes its culture, rooted in values such as Honesty, Integrity, Respect, Perseverance, and Servant Leadership. The internship program offers several benefits and perks:

• Domestic and International (standby) flight privileges for employees and eligible family members.
• Access to over 500 discounts and specialty savings through “Deltaperks,” including car and hotel rentals, pet health services, Apple product discounts, and exclusive tickets to sports games.
• Competitive pay for students based on their working hours.
• Eligibility for pay on Holidays observed in their dedicated work area.
• “Once in a lifetime experience” through Career development programs to help achieve long-term career goals.
• Programs to engage with community service and sustainability initiatives.
• Wellbeing programs supporting physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive mental health resources.
• On-site campus amenities in Atlanta, GA, including a Starbucks, Gym, Emory Clinic, Walmart pharmacy and store, healthy dining options through Sodexo, edible garden, and mental health coach.
• Backup dependent care services offered for 25 days, highly subsidized by Delta.
• A Housing Stipend available for students who reside more than 50 miles from the work location.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.