Track & Trace Representative

Job Description

Track and Trace Representative | Circle Logistics, Inc

The Tone:
This is a full-time role at Circle Logistics, Inc, located in Whiteland, IN. Circle Logistics operates as one of the fastest-growing freight brokerages in the country, focused on moving freight efficiently across North America and keeping customers well-informed. This Track & Trace Representative role is critical, acting as the primary point of contact for shipment progress, ensuring drivers adhere to schedules, providing customers with proactive updates, and resolving potential issues swiftly. It requires an organized and detail-oriented individual who thrives in a collaborative environment.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Whiteland, IN
• Pay: $17–$20 hourly
• Team: Collaborative team directly impacting customers across North America
• Mission: Ensure seamless shipment monitoring from pickup to delivery, maintaining schedules, and proactively communicating updates and resolutions to customers and internal teams.
• Tech Stack: Proprietary transportation management system, multiple tracking platforms

What You’ll Actually Do
• Monitor: Track shipments from pickup through delivery, utilizing multiple tracking platforms to ensure on-time deliveries.
• Communicate: Make a minimum of 100 proactive outbound calls daily to drivers and communicate shipment updates, delays, and exceptions to customers and internal teams.
• Coordinate: Partner with Sales and Dispatch teams to effectively resolve issues quickly and keep freight moving efficiently.
• Document: Enter new load information into the proprietary transportation management system and maintain accurate shipment documentation and paperwork.
• Service: Deliver outstanding customer service by keeping customers informed and ensuring their freight reaches its destination without complications.

The Must-Haves
• Background: Entry-Level. Foundational understanding of logistics, transportation, or customer service principles.
• Experience: Comfort working with multiple computer systems simultaneously.
• Skills: Strong communication, customer service, attention to detail, organizational abilities, ability to multitask, problem-solving, and dependability.
• Bonus: Previous logistics, transportation, customer service, or call center experience.