Ticket Sales and Fan Relations Interns

Job Description

About the company

Delaware North is a global hospitality and entertainment company with over 100 years of history. It is a family-owned company that operates in iconic sports arenas, national parks, casinos, and more, priding itself on “giving the world great times in great places.”

Delaware North owns and operates TD Garden, New England’s largest sports and entertainment arena, which is the home of the NHL’s Boston Bruins and NBA’s Boston Celtics. They also constructed and continue to operate the neighboring The Hub on Causeway.

The company emphasizes a people-centric approach and its values, which include Lean Forward, Come Together, Stand Up, Do Right, and Think Guest. They are committed to fostering career growth and success for their team members and are an equal opportunity employer, considering applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Job Description (Detailed)

This is an opportunity for a Ticket Sales and Fan Relations Intern with the Boston Bruins, a team owned and operated by Delaware North.

Role & Duration:
• This is a paid internship program that can also be completed for academic credit.
• The role begins in late August 2025 and concludes in April 2026, upon the completion of the regular NHL season, with potential extension for playoff games.
• The internship is designed to provide an “incredible” and “fun and inclusive” experience for emerging talent, focusing on career and leadership development while impacting the business.
• Interns participate in the Delaware North Intern Experience, which includes opportunities for hybrid and in-person work, executive and peer mentoring and coaching, and on-the-job learning.

Compensation & Benefits:
• Pay: $15.00 per hour.
• All team members receive: Weekly pay, Employee Assistance Program (EAP), training and development opportunities, employee discounts, and flexible work schedules.
• Eligible team members may also receive: Health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Key Responsibilities:
The intern will work alongside Fan Relations and Sales teams, fulfilling a variety of duties:
• Game Day Support: Arrive 5 hours prior to puck drop and stay 2 hours after, assisting with various game day operations and fan experiences.
• Future Bruins Program: Help coordinate youth hockey games on the TD Garden ice prior to Bruins games, creating memorable experiences for young players and their families.
• Three Minutes of Fame Program: Assist with the logistics and execution of this program, which allows youth hockey teams to skate on the Bruins ice for three minutes during intermission.
• Office Support: Maintain weekly/bi-weekly office hours to assist the Fan Relations and Sales teams with various administrative tasks and projects as needed.
• Season Ticket Holder Events: Provide assistance at 12 Season Ticket Holder events throughout the season, helping to create engaging experiences for loyal fans.
• Family Shows: Coordinate and execute fan experience packages for various annual family shows held at TD Garden, such as Disney On Ice, Harlem Globetrotters, the Beanpot Tournament, and the Hockey East Championship.

Requirements & Qualifications:
• Availability: Must be available to intern for all 44 home games of the Boston Bruins, which requires significant night and weekend availability.
• Education: Currently enrolled in an undergraduate program in a related field or a recent college graduate.
• Physical: Ability to lift a minimum of 25 pounds and perform some manual labor as an essential function of the position.

Shift Details:
The role requires a flexible schedule, encompassing:
• Day shift
• Evening shift
• Holidays
• Monday to Friday (for office support)
• Weekends
• Event-based work