Test Center Administrator (TCA) – Exam Proctor

Job Description

Test Center Administrator/Proctor | PSI Services LLC

The Tone:
This is a full-time role at PSI Services LLC, located in Parsippany, NJ. PSI is a global leader that provides license and certification exams for state and federal agencies, along with assessments for public and private companies, helping individuals achieve their professional goals. As a Test Center Administrator, you are essential in upholding exam integrity and delivering a smooth, professional experience, ensuring every test taker has a positive journey and the opportunity to succeed. This entry-level position offers comprehensive training for individuals committed to accuracy and customer service in a calm testing environment.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Parsippany, NJ
• Pay: $18.25 hourly
• Mission: This person ensures exam integrity and provides a smooth, professional experience for test takers.

What You’ll Actually Do
• Facilitate: Welcome test takers and clearly explain all testing procedures.
• Secure: Verify candidate identification and strictly enforce exam security protocols.
• Support: Prepare testing workstations and troubleshoot technical issues, coordinating with internal teams.
• Monitor: Supervise ongoing exams to ensure compliance with all PSI policies and procedures.
• Operate: Perform center opening/closing procedures, conduct light housekeeping, and assist test takers with accessibility needs.

The Must-Haves
• Background: Entry-Level. High school diploma or equivalent is required, along with US citizenship.
• Experience: No specific years of experience required; training is provided for this role.
• Skills: Strong communication skills, attention to detail, basic computer proficiency, ability to remain calm under pressure, commitment to exam security and compliance, and physical endurance to stand/walk for up to 40% of the shift.
• Bonus: Prior customer service experience and basic Microsoft Office experience are preferred.