Teller

Job Description

Teller | Jovia Financial Credit Union

The Tone:
This is a Teller role at Jovia Financial Credit Union, where culture and leadership are prioritized, fostering an environment for individual success stories. Jovia is a not-for-profit financial institution dedicated to “banking on the bright side” by combining service, value, and modern convenience, focusing entirely on the financial well-being of its 240,000 members for over 85 years. As a Teller, you are a vital front-line representative, directly empowering members to achieve their financial goals through accurate transactions and personalized service, embodying Jovia’s commitment to community and innovation. The organization prides itself on being an award-winning workplace with a culture of fun, fulfillment, and development, attracting talent passionate about making a real difference.

The TL;DR
• Role: Full Time
• Location: In-person, [Not specified]
• Mission: Help our members meet their financial goals and achieve their dreams.

What You’ll Actually Do
• Transactions: Process a variety of teller transactions with precision, ensuring all financial activities are recorded correctly and efficiently.
• Record Keeping: Maintain meticulous and accurate records for all member interactions and financial transactions within the designated systems.
• Resolution: Investigate and effectively resolve member inquiries and concerns, providing clear and helpful solutions to ensure member satisfaction.
• Sales: Proactively identify member needs and effectively present relevant credit union products and services to support their financial goals.
• System Utilization: Operate the credit union’s software system with proficiency to execute member transactions and manage account information effectively.

The Must-Haves
• Background: Possess fundamental understanding of financial transactions and cash management, gained through previous experience.
• Experience: Demonstrated prior experience in a role requiring precise cash handling and meticulous financial record-keeping, with an emphasis on accuracy and efficiency.
• Skills: A strong desire to deliver outstanding service to members, fostering positive and trusting relationships.
• Skills: Ability to effectively communicate and discuss various credit union products and services with members.
• Skills: Reliable and self-motivated, consistently arriving on time as scheduled and taking initiative in daily tasks.