Technical Training & Support Intern

Job Description

Technical Training & Support Intern | Sterling Pharma Solutions

The Tone:
This is a paid 11-week internship at Sterling Pharma Solutions, located in Germantown, Wisconsin, US. Sterling is a global contract development and manufacturing organization that specializes in Active Pharmaceutical Ingredients (APIs) and Antibody Drug Conjugate (ADC) research and development bioconjugation services. Interns work alongside industry leaders to contribute to the development of life-saving drugs. This role is crucial for enhancing the safety and effectiveness of manufacturing operations by improving and standardizing essential training materials.

The TL;DR
• Role: Internship
• Type: Temporary
• Location: In-person: Germantown, WI

• Team: Operations Support department
• Mission: This intern will assist in developing and deploying improved training materials that support safe and effective operation within the manufacturing environment.
• Tech Stack: Microsoft Office (Outlook, PowerPoint, Teams, Word, Excel)

What You’ll Actually Do
• Training Material Development: Redevelop and modernize On the Job Training (OJT) content for AFDs, centrifuges, and cone dryers, ensuring a consistent and user-friendly format.
• Content Organization: Perform task analysis and organize content into clear, structured learning materials by working with subject matter experts to gather accurate process information.
• Technical Writing Support: Assist the Technical Writing team with updates to departmental documentation templates, including formatting, layout adjustments, and document consistency.
• Process Definition: Help define a sustainable process for template updates going forward and participate in document cleanup and organization efforts.
• Stakeholder Engagement: Conduct interviews with operators and technical experts to gather input and help coordinate training discussions and small group review sessions.

The Must-Haves
• Background: Currently pursuing a degree in Chemical Engineering, Mechanical Engineering, Industrial Engineering, Chemistry, Applied Science, or Technical Communication.
• Experience: Demonstrated strong technical curiosity, attention to detail, and an interest in manufacturing processes or technical communication.
• Skills: Excellent verbal and written communication and documentation skills, strong detail orientation and organizational abilities, excellent problem-solving and basic troubleshooting ability, proficiency with Microsoft Office suite (Outlook, PowerPoint, Teams, Word, Excel), and the ability to manage multiple tasks.