Technical Support Analyst Intern

Job Description

Technical Support Analyst Intern

Job Family: Seasonal

About the Job

Aptive Environmental is seeking a motivated and detail-oriented intern to join its Technology team. The Technical Support Analyst Intern will provide first-line technical support to end-users experiencing IT issues, including troubleshooting hardware, software, and network problems. This Intern will also assist in resolving help desk tickets efficiently and escalate more complex issues to higher-level technicians.

Compensation & Duration

• Pay: $15/hour
• Duration: 6 months, full-time with 40 hours per week expected

Location

On-site in our Provo, UT office (Zip Code: 84604)

Responsibilities

• Respond to help desk tickets via email, phone, and online portals.
• Troubleshoot and resolve basic IT hardware and software issues.
• Escalate complex issues to senior IT staff when necessary.
• Document troubleshooting steps and resolutions in the ticketing system.
• Assist with setting up new employee workstations and basic IT configurations.

Requirements

• Basic knowledge of operating systems (Windows, macOS) and software applications.
• Familiarity with troubleshooting common IT hardware and peripheral issues (printers, routers, etc.).
• Ability to follow standard procedures and provide clear technical instructions to non-technical users.
• Ability to analyze simple IT problems and provide clear resolutions.
• Effective communication skills to guide users through troubleshooting steps via phone, email, or chat.
• Strong organizational skills to manage multiple tickets and prioritize tasks.
• A+ certification a plus but not required.

About Aptive Environmental

Aptive Environmental provides pest control services to customers in 34 states across the US. It is ranked #1 Pest Control Company on Best Company. Aptive is also a proud member of the EPA’s Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation’s “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquito bites. Aptive is an equal-opportunity employer and is committed to creating an inclusive environment for all employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.