Team Lead, Technical Account Manager (TAM) – Customer Onboarding

Job Description

Team Lead, Technical Account Manager | Coralogix

The Tone:
This is a full-time role at Coralogix, located in Ramat Gan, Israel. Coralogix is a modern, full-stack observability platform that transforms how businesses process and understand their data. Its unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage, specializing in comprehensive monitoring of logs, metrics, traces, and security events. This role is crucial for leading a team that guides the seamless onboarding of new customers, ensuring their success in building strong relationships, addressing technical issues, and maintaining data-driven operational excellence.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Ramat Gan, Israel
• Team: Lead a team of Technical Account Managers (TAMs).
• Mission: Lead a team to deliver excellent technical account management and guide the seamless onboarding of new customers, ensuring their long-term success with observability solutions.
• Tech Stack: AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch), Azure, GCP, Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger, RegEx, Lucene, PromQL

What You’ll Actually Do
• Leadership & Development: Lead, mentor, and manage a team of Technical Account Managers to ensure successful customer onboarding and long-term success with Coralogix.
• Technical Oversight: Oversee the implementation of observability tools and provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
• Customer Escalation & Enhancement: Serve as the primary escalation point for customer technical challenges and proactively work to enhance their logging and observability practices.
• Performance Tracking: Develop and track Key Performance Indicators (KPIs) for the team, specifically related to the onboarding experience and customer satisfaction.
• Data-Driven Improvement: Leverage customer feedback and usage data to enhance the onboarding process, overall team performance, and collaborate with internal teams on product enhancements.

The Must-Haves
• Background: Proven experience leading technical teams, specifically focused on delivering observability solutions, logging infrastructure, and successful customer onboarding.
• Experience: Hands-on practice in Cloud DevOps with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalent experience with Azure and GCP; hands-on practice with one or more observability tools such as Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, or Jaeger.
• Skills: Good knowledge of RegEx, Lucene, and PromQL; strong analytical skills to interpret customer data and usage trends; excellent communication and presentation skills in English.
• Bonus: Certifications in AWS, Kubernetes, or observability platforms; experience working in a data-driven or SaaS environment; MBA or relevant leadership experience.