Supervisor, Child Safety

Job Description

Supervisor, Child Safety Operations | Confidential Employer

The Tone:
This is a full-time role at SpaceXSI, located in Austin, TX. SpaceXSI is developing Super Intelligence, including supercomputers and AI models, to help humanity understand the universe. This role is crucial within the Safety team, specifically protecting children by identifying and removing child sexual exploitation and abuse material across X and Grok products. The supervisor ensures robust policy enforcement and legal compliance in this highest-stakes area of operation.

The TL;DR
• Role: Full Time
• Type: Shift-based (Tuesday-Saturday or Sunday-Thursday)
• Location: In-person Austin, TX

• Team: Leads Austin-based Child Safety analyst team, reports to Safety leadership.
• Mission: Lead the Child Safety team to identify, investigate, and remove child sexual exploitation and abuse material across X and Grok products, ensuring user safety and legal compliance.
• Tech Stack: SQL, Python, LLMs, AI-based automation, Grok models, specialized CSAM/CSE detection tools.

What You’ll Actually Do
• Lead: Lead the Austin-based Child Safety analyst team across shifts, ensuring consistent standards and strict adherence to SLAs.
• Escalate: Act as the primary escalation point for complex, urgent, and high-profile child safety cases, owning NCMEC reporting decisions.
• Coordinate: Coordinate with Safety leadership, Legal, Engineering, and Policy on critical cases and action items to ensure alignment and visibility.
• Respond: Run the team’s response to viral incidents and emerging abuse trends, organizing sweeps and escalating patterns quickly.
• Improve: Lead operational model evaluations, audits, and labeling for CSE, partnering to calibrate classifiers and Grok enforcement with an automation-first approach.

The Must-Haves
• Background: 5+ years in online child safety, Trust & Safety operations, or criminal investigations, including 2+ years leading or supervising a team.
• Experience: Proven expertise in identifying, investigating, and preventing CSAM/CSE, with strong knowledge of legal obligations like NCMEC reporting. Skilled in crisis and escalation management, making sound decisions under pressure.
• Skills: Proficient in data analysis using LLMs, SQL, or Python to extract insights and optimize operational performance. Strong communication to articulate business needs and build relationships with cross-functional teams.
• Bonus: Experience managing Child Safety or Trust & Safety teams at a social media or generative AI company, leveraging AI or automation tools. Expertise in red-teaming and adversarial testing of Large Language Models to identify novel abuse vectors.