Student Intern (IT Technical Support and Operations)
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Job Description
About L.A. Care Health Plan:
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. It is the nation’s largest publicly operated health plan, serving over 2 million members with the mission to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents.
Job Description: Student Intern (IT Technical Support and Operations)
L.A. Care Health Plan is seeking a Student Intern to join their Service Desk Onsite team. This part-time position, located in Los Angeles, CA, offers hands-on experience in various aspects of Information Technology with a focus on desktop support. The intern will assume the role of a regular staff member as much as possible and will be involved in:
• Technical Support: Providing on-site support for employees or clients, troubleshooting hardware and software issues, and resolving technical problems.
• System Maintenance: Performing regular maintenance on computers, servers, and other IT equipment.
• Installation and Configuration: Installing, configuring, and updating hardware and software.
• User Training: Providing guidance and training to clients on IT systems, software, and best practices.
• Documentation: Maintaining accurate records of repairs, installations, and other technical support activities.
• Customer Interaction: Working closely with users to understand their technical needs and ensure satisfaction.
• Troubleshooting: Resolving technical issues promptly, including hardware malfunctions, software crashes, and peripheral device failures.
• Collaboration: Collaborating with other IT team members for larger projects and escalated issues.
• Projects: Windows 11 Implementation Project, Hardware Refresh.
Additionally, the intern will be responsible for administrative tasks, data gathering, report preparation, and maintaining professional relationships. The expected salary range for this position is $45,760.00 (Min.) – $45,760.00 (Mid.) – $52,024.00 (Max.). L.A. Care offers benefits including Paid Sick Leave, 457(b) Retirement Plan, and a 529 College Savings Plan.
