Starbucks Lead Barista

Job Description

Starbucks Lead Barista | Peachtree Group

The Tone:
This is an on-site Lead Barista role at Peachtree Group, located in Orlando, FL. Peachtree Group invests in and manages hospitality assets, striving to provide exceptional guest experiences within their properties. This role is crucial for ensuring the smooth daily operations of a Starbucks location, upholding high standards for beverage preparation, and consistently delivering outstanding customer service to guests and supporting team members.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Orlando, FL (In-person)

• Team: Supports store leadership by overseeing a team of baristas on shift.
• Mission: Ensures smooth daily operations, maintains high standards for beverage preparation, and consistently delivers exceptional customer service.

What You’ll Actually Do
• Customer Service Excellence: Drive exceptional guest experiences by modeling service commitments, actively engaging with guests, and providing expert product knowledge to connect them with their preferred items and promotions.
• Operational Execution: Oversee and execute daily store operations, including accurate cash handling, maintaining a clean, organized, and safe workspace, and efficiently managing opening and closing duties.
• Product Quality: Ensure consistent preparation and delivery of high-quality beverages and food, strictly adhering to all recipe, presentation, health, and sanitation standards.
• Team Leadership: Lead and develop team members by assisting with training, providing constructive coaching, fostering a positive learning environment, and recognizing individual and team accomplishments.
• Punctual Attendance: Maintain regular and punctual attendance, which is essential for ensuring consistent operational coverage and adherence to store policies and standards.

The Must-Haves
• Background: Early Career. Core domain knowledge in customer service and hospitality/restaurant operations.
• Experience: 1 year of customer service experience in a hospitality or restaurant environment; 6 months of experience in a role requiring constant interaction with and fulfillment of customer requests; and 6 months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
• Skills: Ability to direct the work of others, effective oral communication, strong interpersonal skills, ability to work effectively as part of a team, ability to build strong relationships with colleagues and customers, ability to learn quickly, ability to prepare and coach others in food/beverage preparation to standard recipes, knowledge of the restaurant and hospitality environment, and ability to work flexible hours including early mornings, evenings, weekends, nights, and/or holidays.